Customer Service & Administration Coordinator – Healthcare Equipment Statewide Home Health Care Moorabbin, Melbourne VIC Full-time | $65,000–$70,000 per year

About Statewide Home Health Care Statewide Home Health Care is a family-owned Victorian business supplying Assistive technology (healthcare and rehabilitation equipment) to individuals, families, occupational therapists, hospitals and healthcare organisations.

Our work helps people remain safe, comfortable and independent in their homes and care environments. We are looking for an experienced Customer Service & Administration Coordinator to join our busy Moorabbin administration and distribution centre.

About the Role This is a varied, hands-on position combining customer service, administration, equipment hire and general accounts support.

You will be one of the first points of contact for our customers, assisting with enquiries by phone and email, processing equipment hires, preparing documentation and coordinating with our showroom, warehouse and delivery teams. One moment you may be helping a family arrange an urgent hospital bed hire, and the next you may be coordinating a delivery, processing an invoice or following up a customer account.

You will need A1 computer skills, as the position involves working across our customised business system, MYOB, Microsoft Office, email and online customer portals throughout the day.

This is an office-based role suited to someone who enjoys working in a busy environment, takes responsibility for their work and can remain calm when priorities change.

Applicants must have at least one to two years’ experience in a customer service and administration role.

Key Responsibilities

Provide professional and caring customer service by phone, email and in person

Respond to enquiries from clients, families, occupational therapists and healthcare organisations

Process equipment hire transactions using our customised business system and MYOB

Prepare quotes, invoices, hire documentation and other customer records





Coordinate equipment deliveries, collections and service requirements with internal teams

Make outbound calls to follow up quotes, hire arrangements and customer accounts

Process payments and assist with basic accounts receivable administration

Maintain accurate customer, equipment and transaction records

Complete data entry, document handling and general administrative duties

Communicate changes and urgent requirements clearly to the relevant team members

Assist the wider team with day-to-day operational requirements

About You To be successful in this role, you will have:

At least one to two years’ experience in customer service and administration

A1 computer skills and the confidence to learn and move between multiple business systems

Strong working knowledge of Microsoft Office, particularly Outlook, Word and Excel

Experience using MYOB or a similar accounting system

Fast and accurate data-entry skills with strong attention to detail

Confidence communicating professionally with customers by phone and email

Strong organisational and time-management skills

The ability to manage several tasks and changing priorities

A professional, patient and caring manner

A proactive attitude and willingness to help across the business

The ability to work effectively as part of a close and collaborative team

Experience in healthcare, rehabilitation equipment, disability services, aged care or equipment hire would be highly regarded, but product training will be provided.

Why Join Us?

Work in a role that genuinely makes a difference to people’s lives

Join an established, family-owned Victorian healthcare business

Receive training across our products, systems and processes

Enjoy a diverse role with genuine responsibility

Work with a friendly and supportive team

Access opportunities to develop your skills as the business continues to grow

On-site parking at our Moorabbin location

If you are organised, confident with customers and enjoy being part of a busy team, we would like to hear from you.

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📌 Customer Service & Administration Coordinator – Healthcare Equipment (Port Phillip City)
🏢 Statewide Home Health Care
📍 Port Phillip City