Job Description

Community Stakeholder and Engagement Officer-Manager

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Our client is a large organisation delivering major transport and infrastructure programs and projects across NSW.

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They are currently seeking experienced Community and Stakeholder Engagement professionals across three levels to support engagement activities across major projects and programs.

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Role Description

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The roles will support effective community and stakeholder engagement, working closely with project teams, communities, contractors and senior stakeholders.

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Depending on the level, responsibilities will range from delivering day-to-day engagement activities through to developing engagement strategies, providing strategic advice, managing complex stakeholder issues and leading engagement teams.

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Responsibilities

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- Develop and deliver community and stakeholder engagement activities
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- Build and maintain relationships with communities and key stakeholders
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- Develop and implement engagement and communication plans and strategies
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- Support consultation activities across projects and programs
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- Monitor community sentiment, emerging issues and stakeholder concerns
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- Identify, assess and communicate stakeholder and community risks
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- Provide advice to project teams and senior stakeholders
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- Prepare engagement materials, briefings, reports and other communications
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- Work collaboratively with project, communications and specialist teams
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- Engage and coordinate with contractors and delivery partners
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- Support engagement across complex and high-profile projects
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- Contribute to effective communication between project teams, stakeholders and communities
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CSE Specialist & Manager Level Responsibilities

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- Provide strategic community and stakeholder engagement advice
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- Develop and implement strategic engagement approaches
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- Manage complex, sensitive and high-profile stakeholder relationships and issues
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- Represent community and stakeholder considerations within project teams
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- Identify and articulate engagement, community and stakeholder risks
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- Provide advice to senior leaders and project stakeholders
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- Use community insights and sentiment to inform project decision‐making
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- Support issues, reputation and risk management
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- Lead engagement programs and multidisciplinary activities
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- Manage relationships with contractors and delivery partners
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- Coach and support engagement professionals
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Manager Level Responsibilities

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- Lead and manage a team of community and stakeholder engagement professionals
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- Oversee engagement across multiple concurrent projects and competing priorities
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- Provide strategic and operational direction to the engagement team
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- Lead complex consultation and stakeholder engagement activities
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- Manage escalated stakeholder, community and project issues
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- Provide advice to senior leaders and project stakeholders
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- Oversee engagement deliverables, risks and priorities across projects
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Essential Skills & Experience

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- Demonstrated experience in community engagement, stakeholder engagement, communications or a related field
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- Experience working with communities, stakeholders and project teams
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- Strong written and verbal communication skills
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- Strong stakeholder relationship and engagement skills
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- Ability to manage competing priorities and tight deadlines
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- Experience working across complex or high‐profile projects
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- Ability to identify,



assess and respond to emerging stakeholder and community issuesExperience developing engagement strategies, plans and supporting collateral
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- Senior‐level candidates should have experience providing strategic advice and managing complex stakeholder environments
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- CSE Specialist candidates should have demonstrated experience working within infrastructure, transport, construction or similarly complex project environments
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- Manager‐level candidates should have experience leading and managing teams, engagement programs or multidisciplinary activities
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- Experience working with contractors, delivery partners or project teams will be highly regarded
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About the different levels

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Senior CSE Officer

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Suited to experienced engagement professionals with strong hands‐on delivery capability. Transport or infrastructure experience is beneficial, although transferable community and stakeholder engagement experience from other sectors will be considered.

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CSE Specialist

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Suited to experienced engagement professionals who can independently lead strategic engagement activities and provide advice within complex infrastructure or project environments. Infrastructure or transport project experience is strongly preferred.

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CSE Manager

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Suited to experienced engagement leaders with people management capability and a solid track record managing complex stakeholder environments, competing priorities and strategic engagement programs.

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Consultant: Sam Baidya

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Keywords: Community Engagement, Stakeholder Engagement, Community & Stakeholder Relations, Strategic Communications, Senior Engagement Advisor, Community & Engagement, Infrastructure, Major Projects, Government, Transport, Construction, Project Delivery, Issues Management, Community Consultation, Stakeholder Management, Engagement Strategy

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At AAR Consulting Group we embrace diversity, inclusion, and equal opportunity.

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We encourage and support applications from people with a disability.

📌 Community Stakeholder and Engagement Officer-Manager (New South Wales)
🏢 AAR Consulting Group
📍 New South Wales