Job Description

Customer Service Coordinator (Head Office)

n

As a Dobsons Customer Service Coordinator you are responsible on a daily basis, for ensuring the smooth operation of thesales administrative functions, as well as providing administrative support to Dobsons satellite store network.

n

BENEFITS:

n

Immediate start

n

Extensive on-the-job training

n

Supportive team environment

n

Free car parking on site

n

WHAT WE REQUIRE FROM YOU:

n

Highly organised and multi-skilled organisation is mandatory.

n

Flexibility to adjust to a dynamic role in a team environment.

n

Positive writing and accurate mathematical skills for quotes.

n

Able to work independently and in a small sales team.

n

Computer literate including in Word,Excel. Experience in Adobe In Design & Adobe Illustrator, Mailchimp, Mail Merge and Apparel21 will be looked on favorably but not essential as full training is provided.

n

ESSENTIAL CRITERIA:

n

Excellent verbal and written skills.

n

WHAT YOU WILL DO:

n

Present a friendly professionalfirst impression to all clients, schools,staff, etc. – by phoneand email.

n





Responsibility for development & implementation of efficient office systems with price lists, kits and marketing mail outs.

n

Responsible for oversightand maintenance of e-commerce transactions and image maintenance.

n

Provide telephone sales support for Dobsons satellite stores and store managers: help monitor staff needs, assist customer with problem solving, assist in-store staff, prepare quotes and maintain professional customer and client contact.

n

Entering and maintaining sales & production orders within the company system and and preparation of quotes for wholesale clients.

n

MORE INFORMATION:

n

The Customer ServiceCoordinator role will be a member of the Head Office Sales Administrative & Sales team. The administrative team works together to provide high quality and timely support to the store network withinthe organisation. You will also be responsible for inbound direct customer interaction.

n

Full Time (Monday-Thursday 8.30am - 5.00pm, Friday 8.30am - 3.00pm), located in Dandenong South.

📌 Customer Service Coordinator (Head Office) (Victoria)
🏢 Dobsons
📍 Victoria