Job Description

Chinese Speaking Case Manager - Sydney and Melbourne

n

As a full-time Case Manager based in Sydney or Melbourne, you will report to the CEO and lead the end-to-end journey for Support At Home (SAH) aged care clients. You will oversee participant intake, assessment, care planning, service authorisation, and risk management while guiding Assistant Case Managers and support workers to ensure high-quality, compliant care.

n

Key responsibilities

n

Manage referrals, conduct comprehensive physical, cognitive, psychosocial, and environmental assessments, sign service agreements, and determine eligibility for SAH or CHSP services

n

Create goal-oriented, personalised care plans within 5 business days of assessment, covering required services, frequency, budget allocation, and risk management strategies

n

Authorise third-party providers, manage out-of-scope requests, review support notes and participant feedback, and adjust care plans alongside Assistant Case Managers as client needs evolve

n

Track changes in client health, manage clinical risks (e.g., falls, medication errors), implement corrective actions for incident reports, and document risk events in line with standards

n

Monitor client spending to maintain target budget variances, reallocate funds per guidelines, coordinate with finance on invoicing, and provide clear budget updates to clients

n

Maintain complete client records, participate in internal audits, and stay informed on SAH reforms and Aged Care Quality Standards

n

Lead care workers, chair participant case conferences, and collaborate across clinical, finance, and quality departments

n

About you

n





Minimum 2-3 years of Case Management experience in Australian home aged care with essential SAH experience

n

Diploma level qualification required (Bachelor preferred) in Nursing, Allied Health, Social Work, Aged Care, or Community Services

n

Deep understanding of Aged Care Quality Standards and Support At Home

n

Proficiency in MS Office and aged care software (e.g., Visual Care)

n

Robust background in budget management and financial reporting

n

Fluency in Mandarin is required; Cantonese is highly preferred

n

Valid Aged Care Worker Screening Clearance

n

Valid driver's licence and access to a reliable vehicle for community visits

n

About us

n

GCAA Health is the umbrella organisation overseeing three service providers: Austa Care, Hawa Pure Care and Spring Pure Care, delivering quality support across the disability and aged care sectors. Austa Care provides aged care services through the Support At Home (SAH) program, helping elderly people remain independent and comfortable in their own homes. Services include personal care, domestic assistance, social support, and care coordination tailored to each client's needs. Under GCAA Health, all organisations are committed to person-centred care, cultural inclusivity, and delivering high-quality support that enhances wellbeing and independence.

n

Empower older Australians to maintain their independence, dignity, and quality of life in their own homes

n

Be part of an organization that values cultural inclusivity, diversity, and person-centred values across its services

n

Gain leadership experience guiding team members while working alongside a collaborative, cross-departmental team across clinical, quality, and finance sectors

📌 Chinese Speaking Case Manager - Sydney and Melbourne (New South Wales)
🏢 Austa Care
📍 New South Wales