Job Description

YOMG Glen Waverley is now seeking a Full Time Venue Manager!

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To succeed in this role, you'll need:

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- Availability to work 38 hours per week across a five-day roster.
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- Flexibility to workdays, nights—including shifts ending around midnight—and weekends as required.
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- Proven venue-management or senior leadership experience within hospitality or a quick-service restaurant environment.
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- Experience managing both front and back of house operations.
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- Demonstrated success in leading, developing and building large teams.
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- Strong commercial knowledge, including sales, labour management, food costs, stock control and profitability.
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- Strong knowledge of food safety, workplace health and safety and operational compliance.
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- Experience with recruitment, onboarding, rostering, training and performance management.
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- A hands-on, self-motivated and solutions-focused leadership style.
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- Strong problem-solving, decision-making and organisational abilities.
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- The confidence to take ownership and remain composed in a fast-paced environment.
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- Excellent communication and interpersonal skills.
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- A strong commitment to exceptional customer service and consistently high-quality food.
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- A trustworthy and dependable approach, supported by excellent references.
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- A willingness to learn, develop and uphold YOMG's standards.
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- A genuine passion for hospitality, people and operational excellence.
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- The ambition to grow professionally and pursue future career opportunities with YOMG.
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- A current Responsible Service of Alcohol certificate.
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About the role

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As Venue Manager, you'll be responsible for the overall leadership, performance and day-to-day operation.



You'll lead the venue's front and back of house management teams, creating a positive workplace culture while ensuring consistently high standards across food quality, customer service, safety, profitability and operational performance. This is a hands‐on leadership role requiring solid commercial awareness, excellent people‐management skills and the ability to confidently lead a busy quick‐service restaurant.

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Key responsibilities

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- Manage the venue's daily front and back of house operations.
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- Lead, support and develop the Kitchen Supervisors, Front of House Supervisors,and team members.
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- Build and maintain a positive, energetic, accountable and customer-focused team culture.
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- Recruit, onboard, train and retain a capable team in preparation for the store opening and ongoing operations.
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- Manage team performance, conduct performance reviews and implement performance‐management procedures when required.
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- Prepare and manage rosters in line with operational requirements, labour budgets and employment obligations.
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- Monitor sales, labour costs, food costs, productivity, profitability and other key performance indicators.
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- Maintain consistently high standards of food quality, preparation, presentation and customer service.
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- Ensure the venue operates safely,



efficiently and profitably in accordance with YOMG's standards.
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- Oversee inventory, ordering, stock control, stocktakes, FIFO rotation and waste‐management procedures.
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- Implement effective operational controls to minimise waste, reduce losses and manage costs.
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- Maintain high standards of venue cleanliness, presentation, equipment care and preventative maintenance.
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- Ensure compliance with food‐safety, workplace health and safety, security, employment, licensing and company requirements.
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- Oversee cash handling, banking, security procedures and loss‐prevention measures.
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- Respond to and resolve customer feedback, complaints, staffing matters and operational issues professionally.
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- Complete operational reports, audits, compliance records and administrative tasks accurately and on time.
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- Implement company initiatives, promotions, procedures, training programs and system updates.
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- Liaise effectively with suppliers, contractors, shopping‐centre management and YOMG Head Office.
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- Identify opportunities to improve sales, service, productivity, team performance and overall venue results.
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- Support future business‐growth initiatives and contribute to YOMG's continued expansion.
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What's in it for you?

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- Free meals while working.
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- Genuine opportunities for professional development and career progression.
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- The opportunity to build and develop your own high‐performing venue team.
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- A supportive, energetic and people‐focused workplace.
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You will report to YOMG's Multi‐Site and State Managers.

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If you are an experienced hospitality leader and excited about this opportunity, we would love to hear from you.

📌 Glen Waverley VIC - Full Time Venue Manager (Victoria)
🏢 Yo My Goodness
📍 Victoria