Job Description

Airmaster is an award-winning Building Service company, providing expert solutions in HVAC&R; Management, Smart Building Solutions and Fire Services to our clients across Australia and New Zealand.

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Founded in Melbourne in 1988, we have grown to 17 branches across Australia and New Zealand, becoming an industry leader with a dedicated and growing workforce of over 1100 team members made up of Technicians, Apprentices, Engineers & Support Staff.

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Our goal is simple: to lead the industry in integrated building services, combining HVAC&R;, Building Automation, Electrical and Fire System to create smart buildings that are compliant and optimised for energy and resources efficiency.

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Our approach is built on advanced data-driven technology, revolutionising the way we operate - improving performance, reducing energy use, and delivering smarter and more reliable service.

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The Role

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Are you an experienced Administrator or Coordinator who thrives in a fast-paced environment and enjoys keeping operations running smoothly?

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We are seeking a Permanent Full-Time Service Coordinator to join our Defence team and support the successful delivery of Airmaster's Defence contract.

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In this role, you'll play an important part in coordinating day-to-day service activities, supporting our Service Technicians and field teams, managing customer communications, and ensuring jobs are accurately administered from initial request through to completion.

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Key responsibilities include:

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- Monitor and manage service requests through Airmaster's systems.
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- Coordinate Service Technicians, field staff and subcontractors to support timely delivery of works.
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- Manage the Defence inbox and incoming phone enquiries.
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- Process job close-outs, service documentation, invoicing and data entry.
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- Identify and escalat**e** defects or issues arising from service works.
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- Coordinate subcontractor attendance and ensure service reports and documentation are completed.
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- Liaise with customers, technicians and subcontractors to ensure smooth delivery of works in progress.
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- Maintain accurate records and ensure Defence contract administration requirements are met.
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The ideal candidate will have at least 2 years' experience working within administration or service/scheduling, and possess the following skills:

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- Experience in Service Industry and tasked with dispatching field staff (ideal)
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- Experience working with Defence services (ideal)
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- Intermediate computer skills and a basic understanding of accounting functions
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- Strong communication skills, both written and verbal, with pleasant phone manner
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- Outstanding eye for detail, organised and able to meet deadlines
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- Excellent problem-solving skills and initiative
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- Ability to maintain harmonious working relationships with colleagues and customers
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- High attention to detail, with the ability to work autonomously and in a team environment
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- Intermediate computer skills and typing skills (Word, Excel, Outlook)
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- Maintain a professional image and possess positive interpersonal skills
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Why Choose Airmaster?

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Our strength lies in bringing together talented individuals who uphold high standards and work collaboratively toward a shared goal.

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The successful candidate will join ahigh performing and progressive companywho hold a strong reputation in the industry, andwork alongside expertsdedicated to delivering exceptional service to our clients.

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We believe ininvesting in our team members, and as an employee with Airmaster, you will have access tocontinuous training & development opportunitiesto enhance your skills and advance your career through our company.

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You will be welcomed into acollaborative and supportive team environmentwhere open communication is encouraged and your contributions are valued.

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We also offer:

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- Discounted Health Insurance
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- Employee Assistance Program (EAP)
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- Novated Leasing Options
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- Competitive Rates in line with skills & experience
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- Social Club
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📌 Service Coordinator - Defence (New South Wales)
🏢 Airmaster
📍 New South Wales