Job Category: Programs, Awards & Scholarships

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 47 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

Job Description About the Role We’relooking for a motivated Service Delivery Officer to support the administration and delivery of key national programs, including the Scholarships Program for Early Childhood (VIC & SA).

The role is full time -Fixed term until June 2027 with the possibility of extension.

As aService Delivery Officer, you will play a key role in ensuring smooth,accurateand compliant administration of our education and scholarship programs. Your day will include:

Assessing and processing applications and payments under program guidelines

Responding to email, phone,weband social media enquiries within KPIs

Providing clear, friendly information to clients across Australia

Managing inbound and outbound customer service calls with professionalism

Maintainingaccurateelectronic filing systems and data integrity

Documenting detailed file notes and ensuring compliance with contractual requirements

Working collaboratively as part of an extended service team

Managing your workload to meet deadlines and performance targets

Upholding child safety principles and organisational values

Why Join BUSY At Work?

Competitive Salary; Circa $70k- $75k (Depending on experience)

Be part of an organisation improving social equity and creating positive change





Support programs that help young people,familiesand communities

Work with a friendly, supportive team who live our values: Inclusive, Excellence, Resilience,Integrityand Innovation

3 additional paid annual leave days – Christmas closure

Enjoy a hybrid work model, collaborating in the office and working from home

Transparent pathways for internal advancement

Dedicated training budget for personal and professional growth

BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport

Enjoy work that genuinelyimpactslives

Employee Assistance Program with Sonder Wellbeing App

Desired Skills and Experience WhatYou’llBring

Strong attention to detail and accuracy

Excellent communication and customer service skills

Ability to manage competing priorities and work totimeframes

A positive, adaptable attitude in a changing environment

High ethical standards and commitment to quality

Confidence using digital systems andmaintainingaccuraterecords

A proactive,team‑focusedmindset and enthusiasm for continuous improvement

Next steps... This role will activelycommencerecruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.Candidates with lived experience in the justice system are encouraged to apply.

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📌 Service Delivery Officer (Gold Coast)
🏢 BUSY Ability
📍 Gold Coast