We’ve been the go-to for Australian parcel letterboxes and outdoor products for over 25 years, but we aren’t standing still. We’re Milkcan, and we’re looking for a friendly Customer Experience specialist to join our team and help us keep every customer interaction friendly and reliable.

As our Customer Experience specialist, you’ll join a team that takes real pride in providing exceptional customer service on the phone, over email, and in our showroom.

About the Job Role: Customer experience role covering phone, email, and in showroom support

Location: Full-time, in-house at our Northern suburbs, Melbourne office (with free onsite parking)

The Vibe: A secure, growing business with a fun, quick-moving team environment

What You’ll Be Doing

Customer Service: Providing exceptional service via phone and email, and assisting customers who visit our showroom in person.

Order Management: Accurately processing and managing sales orders from start to finish.

Database Care: Keeping our customer database accurate and up-to-date.

Warehouse Liaison: Coordinating with our warehouse and dispatch team to keep orders moving and customers informed.

Team Support:



Pitching in with general sales and administrative support wherever the team needs it.

What We’re Looking For

Attitude: A positive, can-do outlook - our culture is our priority.

Personality: Vibrant, bubbly, and genuinely enjoys talking to people.

Experience: A background in customer service and administration.

Communication: Outstanding verbal and non-verbal communication skills.

The Details: Sharp attention to detail and a self-motivated approach to getting things right the first time.

Software Skills: Comfortable with Excel and Word, and happy to learn new systems as we grow.

Team Fit: A genuine team player who lifts the people around them.

Why Milkcan?

Real Growth: Build your skills and grow into other roles as our business grows.

Great Culture: Join a fun, young, supportive team with regular team lunches and cake days.

Stability: Enjoy the peace of mind of a permanent role in a stable business that's been growing for over 25 years.

Immediate Start: Ready to jump in? So are we.

Competitive salary.

Free onsite parking.

An enjoyable, friendly place to come to work.

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📌 Customer Experience Officer (Port Phillip City)
🏢 Milkcan Outdoor Products
📍 Port Phillip City