Job Description

Operations & Administration Support Specialist

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The Opportunity

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An exciting chance has arisen for an Operations & Administration Support Specialist to join a national Resolutions, Recoveries & Disputes team.

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Supporting a high-performing practice that acts for banks and financial institutions, you will play a key role in ensuring matters are opened, managed and progressed efficiently. Working across a variety of operational and administrative functions, you will assist with workflow coordination, matter management, client requests, reporting and document processing while supporting legal teams nationally.

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About the Firm

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Our client is a national legal services organisation that combines legal expertise, technology and operational excellence to deliver streamlined solutions for enterprise clients across Australia.

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With a strong focus on innovation and process improvement, the business manages complex, high-volume matters in a fast-paced environment. The organisation is known for its collaborative culture, commitment to professional development and investment in technology-driven legal service delivery.

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About the Role

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As an Operations & Administration Support Specialist, you will:

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- Monitor and manage team inboxes, distributing instructions and responding to queries and requests
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- Review and respond to client administrative enquiries
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- Conduct conflict searches and open new matters across multiple systems
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- Maintain file management systems, portals and matter records
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- Monitor process server updates and maintain portal information
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- Process bulk notice instructions and prepare associated documentation
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- Conduct title searches and quality-check information
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- Generate and collate documents for service and post
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- Run daily reports and complete data reconciliation tasks
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- Assist with daily, weekly and monthly reporting requirements
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- Manage service and postal records
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- Undertake e-filing of court documents
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- Attend physical settlements as required
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- Provide general operational and administrative support to the wider team
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About You

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You will ideally have:

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- Previous administration, legal administration or operations support experience
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- Strong organisational skills and the ability to manage competing priorities
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- Excellent attention to detail and commitment to accuracy
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- A proactive and solutions-focused approach
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- Strong communication and stakeholder management skills
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- The ability to work effectively within a high-volume setting
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- Experience using Microsoft Office, particularly Excel
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- The ability to meet deadlines and work efficiently under pressure
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- A positive attitude and willingness to learn
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- Experience within legal, financial services or professional environments will be highly regarded
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Why Join?

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- Join a national team supporting major financial institution clients
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- Work in a fast-paced and technology-enabled environment
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- Exposure to complex, high-volume matters and operations
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- Genuine career progression and development opportunities
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- Flexible and hybrid working arrangements
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- Generous parental leave benefits
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- Study assistance and ongoing learning support
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- Employee assistance program
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- Annual wellbeing initiatives and health programs
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- Daily breakfast and corporate discounts
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- Regular social, sporting and team events
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- Collaborative and supportive team culture with a strong focus on employee wellbeing and success
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📌 Operations & Administration Support Specialist (New South Wales)
🏢 empire group
📍 New South Wales