Job Description

All Types of Care Queensland - Rockhampton QLD

n

Rostering & Scheduling Clerk Permanent Part-Time

n

All Types of Care Queensland

n

Permanent Part-Time - 30.5 hours per week

n

Monday to Friday | No weekend rostered hours

n

About Us

n

All Types of Care Queensland is a locally owned and operated disability support provider delivering services across Rockhampton and the Capricorn Coast.

n

As our organisation continues to grow, we are looking for an organised and reliable Rostering & Scheduling Clerk to join our office team.

n

This is a great opportunity for someone looking to build a career in administration, rostering or the disability/community services sector.

n

Previous NDIS rostering experience is not essential. We are looking for the right person with strong organisation, communication and computer skills who is willing to learn.

n

About the Role

n

Working as part of our office team, you will assist with the day-to-day and forward scheduling of our disability support workforce.

n

You will work closely with our Service Delivery team to help ensure shifts are filled, roster changes are communicated and participants have the appropriate staffing in place.

n

Your responsibilities will include:

n

n
- Maintaining and updating staff rosters
n
- Filling available and upcoming shifts
n
- Contacting staff regarding shift availability
n
- Processing roster changes, leave and staff availabilityli>
n
- Communicating roster changes clearly to employees
n
- Checking rosters for gaps, overlaps and scheduling conflicts
n
- Assisting with forward roster planning
n
- Maintaining accurate information within our rostering system
n




- Monitoring upcoming staffing requirements
n
- Escalating difficult-to-fill shifts or staffing concerns to management
n
- Working with Service Delivery and Recruitment when additional workers may be required
n
- Maintaining accurate records of roster changes and communications
n
- General administration associated with workforce scheduling
n

n

You will receive support and training in ATCQ's rostering processes and systems.

n

Hours of Work

n

This is a permanent part-time position working 30 paid hours per week.

n

Monday to Thursday: 8:00 am - 2:00 pm
n Friday: 8:00 am - 5:00 pm

n

A 30-minute unpaid meal break applies each day.

n

Friday afternoon has an significant focus on ensuring weekend rosters are prepared, known staffing gaps have been addressed and any outstanding issues are appropriately handed over.

n

About You

n

You don't need to have worked as a disability-sector rosterer before.

n

We would like to hear from people with experience in areas such as administration, reception, scheduling, customer service, medical administration, logistics, workforce coordination or similar roles.

n

You will ideally have:

n

n
- Strong organisation and time-management skills
n
- Confidence using computers and learning new systems
n
- Good attention to detail
n
- Clear and professional telephone communication
n




- The ability to manage multiple priorities
n
- Confidence speaking with employees about shift availability
n
- A calm approach when plans change unexpectedly
n
- Good written communication skills
n
- Reliability and punctuality
n
- The ability to work as part of a busy office team
n
- An understanding of confidentiality and professional boundaries
n

n

Experience with rostering software, Microsoft Office, NDIS services or disability/community services would be advantageous but is not essential.

n

What We're Looking For

n

Rostering can change quickly, so we're looking for someone who doesn't become overwhelmed when a shift needs to be replaced or plans change.

n

You should be comfortable working through a problem, communicating with different people and knowing when something needs to be escalated rather than trying to solve everything yourself.

n

Most importantly, we're looking for someone who is reliable, organised, willing to learn and interested in growing with the organisation.

n

What We Offer

n

n
- Permanent part-time employment
n
- Consistent Monday-to-Friday hours
n
- No regularly rostered weekend work
n
- Training and support
n
- Opportunity to learn disability-sector rostering and workforce scheduling
n
- Experience within a growing NDIS organisation
n
- Opportunity for future development as your skills and experience grow
n

n

We welcome applications from people looking to take the next step into rostering and workforce scheduling.

n

All Types of Care Queensland
n Supporting people. Building capability. Strengthening our community.

📌 Rostering & Scheduling Clerk - Permanent Part-Time (Rockhampton)
🏢 All Types of Care Queensland
📍 Rockhampton