Service Advisor - Multi Franchise Dealership Build Your Career with One of Australia's Fastest Growing Automotive Brands

Are you passionate about delivering exceptional customer service and building strong relationships with customers?

Chery Melbourne City is looking for an enthusiastic and customer-focused Service Advisor to join our growing Aftersales team.

Whether you have previous experience in the automotive industry or come from a strong customer service, hospitality, retail, or administration background, we are looking for someone with the right attitude, communication skills, and commitment to delivering an outstanding customer experience.

Why Join Chery Melbourne City?

Join one of Melbourne's newest and fastest-growing automotive dealerships

Ongoing training, mentoring, and support

Friendly and supportive team workplace

Family-owned dealership group with strong values

Genuine career progression opportunities within the business

Work with one of Australia's fastest-growing automotive brands

The Opportunity As a Service Advisor, you will be the key link between our customers and our Service Department.

You will play an important role in ensuring every customer receives a professional, efficient, and positive experience from the moment they book their vehicle in through to collection.

Key Responsibilities

Greet and assist customers when they arrive for their scheduled service or repair

Understand customer concerns and accurately communicate vehicle requirements to the workshop

Prepare service bookings, repair orders, and customer documentation





Provide customers with clear updates throughout the service process

Communicate recommended repairs and additional work in a professional and transparent manner

Liaise closely with Technicians, the Workshop Foreman, Parts Department, and Service Manager

Maintain accurate customer and vehicle records

Follow up outstanding work and ensure customers are kept informed

Deliver exceptional customer service and build strong, long-term customer relationships

Assist with maintaining high customer satisfaction and dealership service standards

About You

Previous Service Advisor or automotive experience is advantageous but not essential

Strong customer service and communication skills

Excellent organisational and time-management abilities

Ability to work in a quick-paced environment

Professional presentation and a customer-focused attitude

Strong attention to detail

Ability to work effectively both independently and as part of a team

A positive attitude and willingness to learn

Current Victorian Driver's Licence

What Success Looks Like You enjoy working with people, are highly organised, and take pride in providing exceptional customer service.

You can communicate clearly, manage multiple tasks at once, and remain calm and professional in a busy environment. Most importantly, you are someone who enjoys building relationships and ensuring every customer leaves with a positive experience.

If you're ready to take the next step in your career and join one of Melbourne's newest and most exciting automotive dealerships, we would love to hear from you.

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📌 Service Advisor - Multi Franchise Dealership (Port Phillip City)
🏢 Chery Melbourne City
📍 Port Phillip City