Service Coordinator & Customer Experience Watch the video first.

That's Jack, our MD. If what he's saying sounds like you, keep reading.

Based at our Virginia depot on Brisbane's northside. We're after someone local. If you're within an easy drive of Virginia, this one's for you.

The role

You're the first voice our customers hear and the person who keeps the whole day moving. Homeowners, builders, body corporates and commercial clients call us about electrical, air-conditioning, solar, batteries and EV charging, and you make them feel like they've rung the right place. Then you book it, schedule it and follow it through.

This isn't a reception job. You'll run the front end of the business in SIMPRO, keep customers, technicians and the office on the same page, and work directly with the Director and Office Manager on whatever needs doing that day.

What you'll do

Own the phones. Warm, explicit and confident, every call

Qualify enquiries, book jobs and schedule technicians so the day runs tight

Follow up quotes. Ring, chase, close the loop. Nothing sits waiting

Handle day-to-day customer questions and know when to elevate

Run leads, quotes, bookings and job updates through SIMPRO

Support the Director and Office Manager with daily operations

Look at how we do things, spot what's slow or clunky, and fix it

Who we're after

A natural on the phone. You enjoy talking to people and you can steer a conversation

Not afraid of the follow-up call.



You see it as helping the customer get a decision made

Someone who thinks ahead and sees the next step before anyone asks

You get why systems and process matter. You follow them, then you improve them

You take initiative and go the extra mile when it counts. If it's broken, you fix it. If it's missing, you build it

Organised, accurate, and comfortable juggling ten things at once

You want responsibility and a career, not just a job

What you'll bring

3+ years in a scheduling, service coordination or customer-facing role, ideally in trades, construction or field services

Experience with a job management platform (SIMPRO, ServiceM8, AroFlo or similar). SIMPRO is a big plus

Confident with Microsoft 365

Strong written English. You'll be emailing customers and writing job notes every day

Bonus points for experience in electrical, solar, HVAC or building services

Why Beare Group

We're a family-owned electrical, air-conditioning and renewables contractor building a properly systemised business, not a typical trades outfit. High standards, real accountability, and a team that takes pride in the work. If you're good, you'll get more responsibility, more scope and a genuine career path as we grow.

$70,000 to $85,000 + super, plus an annual bonus based on performance

8am to 4pm, Monday to Friday. No weekends

Work directly with the owner. Your ideas get heard and acted on

Modern systems, clear processes, and a team that backs each other

#J-18808-Ljbffr

📌 Service Coordinator & Customer Experience (Brisbane)
🏢 Beare Group
📍 Brisbane