Field Service Technician EssilorLuxottica GroupSumner Park, AU

We are

EssilorLuxottica,

a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands

Ray-Ban, Oakley ,

Oliver Peoples, Persol, Costa

and more, alongside esteemed licensed brands such as

Tiffany & Co, Burberry , and

CHANEL

whilst our cutting‑edge lenses

Varilux

and

Transitions

lead the industry in innovation. In

Australia

and

Recent Zealand,

we operate the iconic retail and eye care brands:

Sunglass Hut, Oakley, OPSM, Ray-Ban

and

Laubman & Pank.

Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

We are seeking an experienced and enthusiastic

Field Engineer / Service Technician

to join our Brisbane-based team, supporting optometry and ophthalmic customers across Queensland. As part of our strong sales and service team, you’ll play a hands‑on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs. With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same.

This role is perfect for someone who loves IT, problem solving, and brings a proactive, can‑do attitude. You’ll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Queensland sales team.

Working at Optimed, part of EssilorLuxottica

Generous yearly

$1,500 product allowance

and

Family & Friends discounts of up to 50% off

to splurge across all our brands –





OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank

Up to 50% off Oakley

eyewear and apparel throughout the year.

Local and global

volunteering opportunities

through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.

Your responsibilities

Equipment installation, including associated system software

Remote phone and online trouble shooting and IT support

Device repairs at customer sites and in Service workshop

Ensure that the equipment is prepared and QA complete prior to installation

Maintain effective relationships and build trust with customers

Ongoing trouble shooting, learning and knowledge sharing amongst the Service team

Logging all faults within the company and manufacturer service systems

Effective communication and management of major repairs and escalations for complex issues

About you

Proven success in medical device service and support, ideally in a related field

Able to complete manual movement of equipment, when required

Excellent problem solving, analytical, trouble shooting skills

Excellent time management and planning skills

Clear and helpful telephone manner and interpersonal skills

Self‑motivated, results‑oriented, and able to work autonomously

Flexible with work travel, with occasional overnight to stays support regional customers

Valid driver's license

As an inclusive, team‑first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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📌 Field Service Technician (Brisbane)
🏢 EssilorLuxottica Group
📍 Brisbane