At BioPak, we're on a mission to eliminate single-use plastic — and we need passionate people to help us get there.
If you thrive in a fast-paced setting, love solving problems and genuinely care about delivering exceptional customer experiences, this one's for you.
What you'll be doing:
Handling inbound sales enquiries and customer support via phone & email
Supporting key accounts and resolving escalations with confidence
Managing CRM data with accuracy and ownership
Collaborating with the Customer Care team on delivery issues
Championing our most valued customers through our Watchlist program
What we're looking for:
A customer-obsessed communicator
CRM savvy and tech comfortable
Cool-headed under pressure
Detail-oriented and great at prioritising
Open to feedback and hungry to grow
Why BioPak?
Gym membership — fully covered by us
Friday office lunches every week
Real investment in your development and career growth
Beautiful Bondi Junction office with a stocked kitchen and a crew that actually has your back
Work that means something — every day We're not just a packaging company. We're a certified B Corp on a mission to accelerate the world's transition away from single-use plastics. Every product we make is designed to leave the planet better than we found it.
Our Giveback Fund supports environmental and social initiatives that align with our values — because doing good business and doing good in the world aren't mutually exclusive.
With our own house of sustainable brands and a published Impact Report holding us accountable to real change, you'll always know exactly what you're contributing to.
This isn't just a customer service role. It's a chance to be part of a movement.