The Opportunity:

We are looking for a customer centric Account Manager / Field Service Consultant to join our Customer Relations team. As a Field Service Consultant, you will be responsible for our exclusive customer located in multiple sites and will occasionally travel to other regions across. You will work with store licensees and managers to improve the efficiency of delivery and storage operations ensuring customer expectations regarding assured supply, delivery, and storage standards are met consistently.

If you are someone who enjoys being a proactive and collaborative problem solver with impeccable customer service skills and interacting with clients daily- this is the right opportunity for you!

About the Role:

- Foster and maintain a positive relationship with the client at all levels and complete planned visitation schedules in accordance with service level agreements

- Assess restaurant storage requirements and capabilities and recommend appropriate improvements

- In conjunction with management and the Quality Assurance (QA) Team, ensure compliance with all QA, food safety and related programs to maintain product integrity and food safety

- Assist Restaurant Managers (Customer) with delivery management issues such as delivery windows, agreed delivery methods and follow up/investigate complaints concerning deliveries

- Assist with the investigation and resolution process of customer/restaurant/product complaints

- Conduct Inventory management training and delivery observations

- Assist with the implementation, monitoring and resolution of company credit notes and contribute as an active member of the product recovery team

- Plan,



build and install racking & shelving in store

About You:

- Client Relationship or Account Management experience preferably within the FMCG/Food / Retail industry

- Must hold a current drivers’ license and have a valuable driving record

- Possess awareness of WHS requirements

- Ability to engage with all levels of key stakeholders across the business

- Good influencing skills and attention to detail

- Be a self-starter who can manage your own time and prioritise your workload in a fast-paced environment

- Regional / overnight stays may be required from time to time

Training and Development: We understand the importance of ongoing growth and development. As a valued member of our team, we will provide you with comprehensive training to ensure you excel in your role as a Field Service Consultant. You will receive the necessary support and resources to thrive in this dynamic industry.

What we Offer:

We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development.

- Competitive salary and bonus

- Ongoing quarterly and annual recognition awards

- Exclusive employee discount portal

- Fully maintained company vehicle

- Employee Assistance Program (EAP)

- Monthly business wide updates and lunch at the functions





- Free onsite parking

- Paid parental leave

- Volunteer leave

- Ongoing Training and development

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law.

Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

📌 Field Service Consultant (Brisbane)
🏢 Martin Brower
📍 Brisbane