Job Description Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K; today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K; Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods. Abercrombie & Kent’s Cruise division, Akorn Destination Management, is a specialised division offering first class services in shore excursions, extended land programs and turnaround services to the cruise industry. Our teams are committed to service and dedicated to clients; provide local insight and practical knowledge that is enhanced by global expertise and presence.

The role The Air Operations Specialist will be responsible for the end-to-end coordination of air reservation services across the DMC departments. The role includes completing all air-related tasks and support functions for these teams.

Main Responsibilities

Quote and book the most suitable airfares and flights for A&K; clients

Monitor and manage issue of tickets, reissues, cancellations, refunds and additional services

Monitor GDS queues and keep staff informed of changes to their reservations. Liaise with colleagues to find appropriate alternatives where required.

Management of the Group flight booking portals/systems to capture allotment in a timely manner

Management of the Group flight pre-payment and final payment requirements





Management of air required for staff travel

Complete upgrade and luggage requests

Ensure booking files in Travel Studio and OneIS are kept accurate with flight costings

Ensure booking files in Travel Studio and OneIS are kept accurate with flight information detail

Assist in the management of any ADMs in conjunction with your manager and the finance department

Be involved in maintaining supplier relationships with the key airlines used by the DMC

Participate in the after-hours emergency phone roster on a rotating basis

Assist with other operational tasks where required or as directed by your manager

Other Responsibilities

Provide escalation support for emergency phone where team requires air support

Represent A&K; at trade shows, and hosted events, including out-of-hours engagements.

Provide support to other business areas as required

Undertake ad-hoc tasks assigned by the Management teams.

Selection Criteria

Minimum of 1-2 years travel industry experience required

Fares & Ticketing experience

Previous experience in a Corporate, Wholesale or Retail Travel environment

Experience in a fast-paced environment with high volume workload

Extensive experience using Amadeus Global Distribution System (GDS)

Experience in using an in-house travel system (Travel Studio experience would be considered an advantage)

Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)

Committed to the highest level of customer service





High degree of attention to detail.

Excellent communications skills – both written & verbal

Team player

Willingness to take on challenges.

Strong time management skills are essential

Ability to work autonomously

Demonstrated understanding of the requirements of high-end clients

Experience in a fast-paced work environment with high-touch expectations

Australian work authorisation is required for this position

Why work for A&K;?

Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.

Supportive environment that will make you proud to work for A&K;

Investment in our staff with both in-house and external training opportunities

Opportunity to progress your career, not just in New Zealand but as part of our global business

3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements

Paid Parental leave - up to 18 weeks at full pay

Access to our Employee Assistance Program (EAP)

Work in the enviable CBD office location

Prospect to work from home as part of our hybrid working from home/office model

Staff discounts and Travel Benefit program

An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco‑footprint.

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

For more details and to view the full Job Description visit our website careers/current-vacancies

EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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📌 Air Specialist (Port Phillip City)
🏢 Abercrombie & Kent Australia
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