BGIS Global Integrated Solutions Canada – Geelong VIC

$73,400 - $73,400 a year

Casual/Temporary

1d ago , from BGIS Global Integrated Solutions Canada

Help Desk Operator - Djilang (Geelong) Waterfront Location:

Djilang (Geelong), VIC Company:

BGIS - Iconic Community & Cultural Precinct Client Employment Type:

Full time, Fixed-Term ( 05.10.26 to 05.10.27 ), On-Site Shift Structure:

Mon, Tues, Wed, Sun - 2pm to Midnight | $73,400 pa plus super

We acknowledge the Wadawurrung people, Traditional Custodians of the land on which the landmark Djilang waterfront venue stands. We pay our respects to Elders past, present, and emerging, and recognise their continuing connection to land, waters, and community.

Aboriginal and Torres Strait Islander peoples strongly encouraged to apply!

About BGIS BGIS is a global leader in integrated facilities management, supporting essential spaces across Australia with a focus on people, service quality, and operational excellence. Our teams work together to deliver safe, efficient, and responsive environments for our clients and communities.

Purpose of the Role BGIS is seeking a

Help Desk Operator

to support a busy, service-driven facilities environment operating from

6:00am to midnight , including public holidays (excluding Christmas Day and New Year's Day).

Working within a collaborative team, you'll respond to incoming calls and emails, log and triage service requests in the CMMS, coordinate with Facilities Managers and contractors, and ensure timely, accurate communication with all stakeholders.

This role suits someone who is customer-focused, detail-oriented, calm under pressure, and comfortable managing multiple requests simultaneously while maintaining a warm, professional approach.





Key Responsibilities

Provide excellent customer service by managing operator and client requests via phone and email

Answer calls promptly, log requests accurately, and allocate work orders within required KPIs

Track, follow up, and support the timely rectification of maintenance requests through the CMMS (Manhattan)

Manage shared inboxes and ensure all correspondence is actioned and communicated clearly

Review, edit, and distribute incident reports and daily work order summaries

Prepare investigation notes for repeat service issues and elevate urgent matters appropriately

Coordinate with Facilities Managers, service providers, and contractors to resolve issues safely and efficiently

Support core services in cleaning, security, and event cleaning by monitoring work orders and client requests

Maintain compliance with BGIS procedures, safety standards, and contractual requirements

Build positive working relationships with clients, subcontractors, suppliers, and internal teams

Education, Experience & Skills Essential

Experience in a Help Desk, Facilities, Call Centre, or customer service environment with clear KPIs

Strong proficiency in Microsoft Word, Excel, and Outlook

Excellent written communication and attention to detail

Ability to manage multiple tasks calmly and effectively

Confident,



professional phone manner with strong listening and problem-solving skills

Ability to work independently during rostered shifts

Experience engaging with stakeholders at various levels

Desirable

Previous experience with CMMS systems (SAP, BEIMS, MEX, Manhattan)

Prior PPP or facilities administration experience

Certificate in Business Administration or Customer Service

Workplace Flexibility This is a f ull-time, fixed-term, on-site

role based at the Djilang (Geelong) Waterfront which is easily accessible by public transport.

This is a fantastic shift pattern, providing three full days off each week - a wonderful opportunity for work-life balance:

Afternoon Shift: Monday, Tuesday, Wednesday, Sunday - 2:00pm to midnight ($73,400)

Why Join BGIS?

Supportive, inclusive, and team-focused environment

Work180 endorsed employer with strong DE&I; commitment

Ongoing learning and development opportunities

Opportunities to make a visible impact in Indigenous employment and female leadership initiatives

Winner of Inspiring Workplaces Award 2025

AFR BOSS Best Places to Work 2024 & 2025

Spot recognition vouchers and $2,000 employee referral bonus.

Access to Flare for discounts across retailers, energy, utilities & much more!

Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers

Close proximity to Djilang (Geelong) Train Station

BGIS encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and culturally diverse communities.

Eligibility:

Applicants must have full working rights in Australia.

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📌 Help Desk Operator (Geelong)
🏢 BGIS Global Integrated Solutions Canada
📍 Geelong