We are seeking a reliable and organised Medical Booking Agent/Administrator to join our patient-focused healthcare practice. In this role, you will be the first point of contact for patients, responsible for scheduling appointments and ensuring a smooth booking process. This is an excellent chance for someone who enjoys working in a patient-focused environment and thrives in a fast-paced setting. Key responsibilities

Schedule, confirm, and reschedule patient appointments across multiple practitioners and services Manage high volumes of inbound and outbound calls in a professional manner Maintain accurate patient records and update booking systems Coordinate appointment availability and optimise practitioner schedules Handle patient enquiries regarding services, fees,



and availability Liaise with clinical staff to ensure appointment accuracy and workflow efficiency Process cancellations and manage waitlists effectively Assist with general administrative duties Ensure patient confidentiality and compliance with privacy regulations About you

Strong communication and interpersonal skills Excellent organisational and time management abilities High attention to detail and accuracy Customer-focused approach with a professional and empathetic manner Problem-solving skills and ability to handle difficult situations calmly About us

We are a patient focused healthcare practice dedicated to delivering high-quality medical services. Our team values professionalism, empathy and efficiency in supporting both patients and referring practitioners.

#J-18808-Ljbffr

📌 Patient Services Booking Agent/Administration (Gold Coast)
🏢 seek.com.au
📍 Gold Coast