Job Description

The Star Entertainment Group – Gold Coast QLD

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4d ago , from The Star Entertainment Group

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A Hotel Guest Service Agent, where you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.

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The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

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Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

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What we can offer you

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- Complimentary meal on site every day including hot meals, sandwich bar and more
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- Uniform laundered and ready for you daily on property
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- Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
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- Discounted parking available
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- Up to 30% discounts across our award-winning restaurants and accommodation
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- An organisation that values diversity, teamwork and being your best self
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- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
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- Endless growth opportunities and opportunities to learn and develop your career
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- Opportunity to work with elite professionals and assets
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What we are looking for

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- Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
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- Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
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- Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.
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- Proficiency in computer systems and databases used for guest management (Opera highly regarded)
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- Flexibility to work varying shifts, including weekends and holidays
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Our culture

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At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia's First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

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It's your time to SHINE!

📌 Hotel Guest Service Agents (City of Gold Coast)
🏢 The Star Entertainment Group
📍 City of Gold Coast