Job Description

As an integral member of a small specialist surgical practice team, you will manage the front-desk experience and smooth day-to-day administration of the practice. You will be replacing a retiring member and joining an established receptionist in the team. The practice is a 2 surgeon specialist surgical practice located in the John Flynn Hospital, Tugun, and prides itself on a supportive, warm, and exceptionally stable team environment.

n

Key responsibilities

n

n
- Welcome patients warmly, manage phone inquiries from clients, GPs, and specialists, and provide comforting, professional care under pressure
n
- Efficiently manage cloud-based electronic files via Gentu software, process incoming doctor referrals, and schedule specialist appointments
n
- Coordinate and book surgeries as requested by the Surgeons, liaise directly with hospitals and anaesthetists, and manage pre-admission, consent, and follow-up paperwork
n
- Provide Informed Financial Consent (IFC) to patients in writing
n
- Process complex specialist billing including EFTPOS, Medicare, DVA, WorkCover, and private health funds via Eclipse
n
- Maintain and order stationery and medical stock
n
- Handle general practice correspondence including typing, scanning, and filing
n
- Assist with small shared clinic tasks such as managing linen, cleaning and tidying to ensure efficient practice operations
n

n

About you

n

n




- Proven experience working as a medical receptionist, ideally within a specialist medical practice
n
- Proficiency in Gentu software is valued, but exposure to other medical software with a capacity to adapt to Gentu is also recommended.
n
- Strong knowledge of medical billing, specifically Eclipse health fund billing and Medicare and WorkCover guidelines
n
- A deep understanding of medical confidentiality and privacy principles
n
- A kind, empathetic, and professional communication style will be appreciated by our patients
n

n

About us

n

We are a 2 surgeon specialist surgical practice located in the John Flynn Hospital, Tugun. Our clinic prides itself on a supportive, warm, and exceptionally reliable team environment. Following the upcoming retirement of a valued, long-term team member, we are seeking a dedicated and experienced Specialist Medical Receptionist to join our close-knit family.

n

We are hoping for a start in mid to late October to allow for some on-boarding with the retiring person.

n

Flexibility to choose between a 4-day or full-time working week

n

A secure, long-term position within a friendly, respectful, and established small team

n

Supportive Surgeons and collaborative, low-turnover workplace culture

n

A stress-free local commute located right in Tugun with parking available

📌 Specialist Medical Receptionist (City of Gold Coast)
🏢 Dr William Butcher
📍 City of Gold Coast