Join a large-scale enterprise transformation program as a SAP ESM Consultant, leading solution design and configuration for a major SAP Service Cloud V2 implementation. This is a client-facing role for someone who thrives on workshops, stakeholder engagement, and hands‑on configuration in equal measure. What you’ll be doing Lead client workshops to map current and future state business processes Facilitate requirements gathering sessions with business and technical stakeholders Design end-to-end SAP Service Cloud V2 solutions covering case management, service request management, customer engagement, knowledge management, and service operations Configure organisational structures, business roles, workflows, business rules, queues, and service processes Define service request lifecycles, notifications, escalation processes, and work assignment rules Support integration design with SAP S/4HANA and other enterprise applications Prepare functional specifications and configuration documentation Develop and execute test scenarios, support UAT,



and assist with defect resolution Support cutover planning and go-live readiness Conduct training workshops and develop training materials for business users What we’re looking for Deep SAP consulting background with hands‑on delivery of customer service, case management, service operations, or field service solutions Proven experience implementing SAP Service Cloud V2 and/or SAP Enterprise Service Management (ESM) Track record leading discovery workshops and requirements gathering sessions Hands‑on configuration experience within SAP Service Cloud V2 Robust stakeholder engagement, facilitation, and consulting skills Experience supporting testing, deployment, and hypercare activities Excellent written and verbal communication skills SAP Customer Experience (CX) implementation experience Experience in utilities or asset-intensive industries Experience in agile delivery environments and large enterprise transformation programs The details Contract, running through to 30 April 2027, with a proposed start of September 2026 Sydney based At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 sap esm consultant (Sydney)
🏢 Hr Partners
📍 Sydney