Administration Support Officer - Business Services

Location: Burwood East

Job Function: Administration / Secretarial

Work Type: Fixed term - full time

About this role CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role We have a full time, fixed term opportunity available through to 16 April 2027, for an adaptable, energetic and confident Administrator to provide a front-of-house reception experience for CFA members and visitors.

Your responsibilities will include:

Visitor management and oversight of ‘visitor pass' process

Manage a high volume of phone and email enquiries

Coordinate the efficient dispatch and delivery of mail, parcels and other goods

Order and procure stationery and goods

Maintain and update processes and work instructions for the business area as required

Perform basic financial transactions, including purchase orders, receipt, and invoice processing, ensuring compliance with CFA standards

Records management, data entry and basic financial administration

Other ad hoc administrative and project improvement tasks as required





A detailed position description is attached.

About You Crucial to your success in this role will be your attention to detail, organisational and time management skills. You will demonstrate sound experience in the following areas:

Good interpersonal skills and ability to build good working relationships with key stakeholders

Administration skills and experience

Excellent computer literacy skills (including MS Office and databases)

Excellent communication and customer service skills

Demonstrated organisational and time-management skills

Ability to work proactively with minimal supervision

Drafting standard documents, correspondence and reports to a professional standard

Ability to work within a small and close-knit team with a focus on knowledge sharing

If you are someone who maintains effective and co-operative relationships with internal and external customers alike and offers excellent customer service by delivering timely and professional responses, this fixed term opportunity may be for you. The successful candidate will be located at CFA Headquarters in Burwood East.

Why choose CFA

Meaningful Purpose:

Your contribution truly makes a difference

Discounts:

Emergency Memberlink discounts on various services

Wellbeing Focus:

Health Ready programs, flu vaccinations





Member Assistance Program:

Access support across 8 service pathways

Pre-employment Checks Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work workplace. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here . For access and correction of the information we have collected, contact

Job details Job Reference:

Job Reference: VG/1947332

Location:

Location: Burwood East

Work Type:

Work Type: Fixed term - full time

Job Function:

Job Function: Administration / Secretarial

Classification:

Salary Range:

Salary Range: See Advertisement

Job Duration:

Job Duration: to 16/04/2027 (internal temp transfer replacement)

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📌 Administration Support Officer - Business Services (Port Phillip City)
🏢 State Of Victoria
📍 Port Phillip City