Family Care Customer Service Member Full-Time | Family Care Team About Montessori Academy Established in 2000, Montessori Academy is Australia's leading and largest provider of Montessori early childhood education for children under six.

Our vision is to provide children with an early learning experience that prepares them not only for school, but for life. With a growing network of early learning centres, we are committed to providing high-quality education while creating opportunities for our people to grow and develop their careers.

About The Role We are seeking a professional, empathetic and organised Customer Service professional to join our Family Care Team on a full-time basis.

You will be a key point of contact for prospective, current and existing families, managing inbound enquiries and providing a warm, professional and seamless customer experience across our network of early learning centres.

Key Responsibilities

Manage inbound calls and family enquiries professionally and efficiently

Support families with enrolments, availability, fees, CCS and general centre information

Build rapport and provide empathetic, solution-focused support

Take ownership of enquiries and guide families through the appropriate next steps





Accurately record information and update CRM/Kidsoft systems

Manage complaints, sensitive matters and escalations appropriately

Maintain privacy, confidentiality and child safety standards

Work collaboratively with centres and the Family Care Team

About You

Minimum 2 years' experience in customer service, contact centre, administration or a similar role

Excellent verbal communication and active listening skills

Confident handling inbound calls in a fast-paced environment

Strong attention to detail and data accuracy

Professional, empathetic and customer-focused

Able to manage competing priorities and remain calm under pressure

Experience in early childhood, education or a regulated industry is highly regarded

Available to work full-time

Why Join Montessori Academy?

Join a growing and respected early learning organisation

Make a meaningful difference to children and families

Collaborative and supportive team environment

Ongoing training and professional development

Opportunities for career growth and development

Be part of an organisation with more than 25 years of Montessori education experience

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📌 Customer Service Representative (Sydney)
🏢 Montessori Academy Childcare Centres
📍 Sydney