Job Description

Burson Auto Parts is Australia's preferred Automotive Trade Supplier of Parts, Tools, Accessories & Workshop Equipment.

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Australian Owned & Operated, we have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier.

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You may not have heard of Bapcor, but you will know our brands.

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Our businesses - including Burson, Autobarn, Midas, Truckline, BNT and JAS - are inside cars, on four-wheel drives and all over trucks.

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We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.

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In joining our team, you'll be welcomed into a supportive business with more than900 locations and 5,000 team members across Australia, New Zealand and Thailand.

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We're committed to creating a safe, inclusive environment where our people can thrive and do their best work.

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We're also passionate about our delivering for our customers, and living our values of:

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- We do the right thing
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- We are in it together
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- We give a damn
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- We get it done
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We're seeking an enthusiastic Automotive Customer Service Representative to join our team in Preston. This is a great opportunity for someone with Automotive Industry Experience who enjoys delivering exceptional customer service in a fast-paced setting.

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As the key link between the business and its customers, you'll provide inbound sales support, assist with product enquiries, and use your automotive knowledge to provide accurate advice and solutions.

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This role combines customer service and sales, requiring you to build strong customer relationships, identify opportunities for upselling and cross-selling, and support sales campaigns. Success in this role requires excellent communication skills, a customer-focused approach, and a solid understanding of automotive products, parts, or workshop operations.





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Key Responsibilities:

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- Deliver prompt, accurate support for customer enquiries via phone.
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- Provide exceptional customer service, building positive customer experiences.
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- Resolve enquiries, identify cost-effective solutions, and refer complex issues where required.
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- Accurately record customer interactions, complaints, and actions taken.
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- Follow up on customer issues and elevate recurring concerns to the appropriate teams.
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- Maintain strong product and service knowledge to effectively support customers.
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- Identify opportunities to upsell and cross-sell products and services.
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- Strong knowledge of Automotive Parts is essential for this role.
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- Proven experience in Customer Service, account management and achieving KPI's.
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- Strong ability to build customer relationships and drive repeat business.
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- Experience in automotive parts, trade sales, customer service, or a similar industry is highly desirable.
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- Customer service experience essential; call centre experience not required
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Why join Bapcor?

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At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

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In joining our team, you can access:

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- Diverse career opportunities within the Bapcor Group
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- Discounts across Bapcor products and services, including our Retail and Trade brands
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- Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc...)
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- Paid birthday leave
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- Wellbeing support
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- Novated leasing and more
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We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that's fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected]

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