Front of House, Customer Service & Administration Team Member

Monday to Friday | 8:00am – 4:00pm | Kwik Kopy Shellharbour

Are you confident, organised and great with people?

We are looking for someone who can become the face of our business and bring energy, ideas and personality to our team.

Kwik Kopy Shellharbour is looking for a confident, highly organised and very well-presented Front of House, Customer Service & Administration Team Member to join our busy and growing business.

This is a varied and important role. You will be the first point of contact for many of our customers, so creating a great impression is essential.

We're looking for someone who doesn't just wait to be told what to do. We want someone who is switched on, confident, proactive and willing to bring new and exciting ideas to the table.

If you love people, are confident with technology, enjoy social media, notice the little things and love finding ways to make things work better, we want to hear from you.

This Role Is About Much More Than Front Counter Customer Service

You will play an key role in keeping our customers happy, our orders moving and our front-of-house operations running smoothly.

Your responsibilities will include

- Welcoming and assisting customers collecting their orders
- Carefully checking completed order / packaging and preparing completed orders for collection
- Sending customer emails and correspondence, letting them know their orders are ready
- Processing credit card and other customer payments
- Providing friendly, professional and confident customer service
- Streamlining and improving the collection process to make customer collections quick, easy and organised
- Getting to know our customers and building solid customer relationships
- Understanding our customers, their businesses and what they need from us
- Monitoring, updating the customer database, account statuses
- Accounts receivable and following up outstanding payments
- Ensuring customer information is accurate and current
- Answering phones and handling customer enquiries
- General office administration and data entry
- Following established procedures consistently and correctly
- Keeping our front-of-house and customer areas clean, tidy and professional
- Assisting the wider team with day-to-day tasks
- Looking for ways to improve our systems, customer experience and processes
- And plenty more

Social Media & Marketing This role also provides an opportunity for someone with an interest in marketing, social media and content creation to develop their skills in a real business setting.

You do not need to be a qualified marketing professional, and this is not a full-time marketing position.

However, if you are currently studying a marketing, communications, business or similar course,



or have recently completed your studies, this role could be a great opportunity to put some of your knowledge into practice.

You will have the opportunity to be involved in:

Creating and sharing engaging social media content

Showcasing the amazing work we produce

Taking photos and videos of completed jobs

Helping customers see the variety of products and services we offer

Coming up with fresh and creative content ideas

Helping keep our social media pages active and interesting

Looking for opportunities to showcase our equipment, technology, products and finished work

Bringing new ideas and fresh thinking to our marketing

Helping us find new and interesting ways to showcase our business

We want someone who can look around our business and think:

"That's worth showing people!"

You don't need to be a marketing expert. What matters is that you have an interest in marketing, enjoy social media, have creative ideas and are keen to learn.

Computer Skills Are Essential

You will be using computers throughout your day, so strong computer skills and confidence with technology are a must.

You need to be comfortable learning and working across a variety of different computer programs and systems.

We are looking for someone who:

Is confident using computers

Learns new software quickly

Is comfortable switching between different programs

Can accurately enter and update information

Understands the importance of maintaining accurate customer records

Can confidently use email and digital communication

Is willing to learn new systems and technology

If computers aren't your thing, this isn't the role for you.

The Person We're Looking For

Your personality is just as important as your experience.

You will be the face of our business, so we are looking for someone who is:

- Confident and comfortable talking to customers
- Friendly and approachable
- Very well presented and professional
- Confident with computers and technology
- Highly organised and exceptionally detail-oriented
- A strong multitasker who can manage several things at once
- Able to listen carefully and follow instructions
- Consistent in following procedures
- Reliable, punctual and responsible
- A positive team player
- A clear and confident communicator
- Proactive and willing to take initiative
- Someone who enjoys coming up with new ideas




- Someone who enjoys social media and creating content
- Someone with an interest in marketing
- Someone who takes pride in their work
- Someone who genuinely enjoys helping people

Attention to Detail Is Essential This role involves customer information, payments, accounts and completed orders.

Accuracy is not negotiable.

We need someone who will check their work, follow procedures correctly and understand that small mistakes can have a big impact on our customers and our business.

You will be trusted with important information, so consistency, accuracy and following procedures are essential.

Why Work With Us?

Because every day is different.

Kwik Kopy Shellharbour is a busy, locally owned business where you'll have the opportunity to become involved in many different areas of the business.

We work across printing, design, signage, promotional products and marketing, so there is always something happening.

You'll never be stuck doing the same thing all day.

One minute you might be helping a customer at the front counter, the next you're checking an order, updating an account, creating a social media post, processing a payment or helping the team get a job ready for collection.

We want someone who will get to know our customers, understand their businesses and become a familiar and trusted face when they walk through our door.

We also want someone who will look at what we do and think:

"How can we make this even better?"

If you have ideas, we want to hear them.

If you see something that could be improved, we want you to speak up.

If you see an amazing job we've produced, we want you to show it off.

An Opportunity to Learn and Grow

This role could be particularly suited to someone who is studying or has recently completed a marketing, communications, business or similar qualification and would like to gain practical experience alongside their main role.

You'll be able to see how marketing works in a real business — from understanding customers and creating content through to seeing how products are produced, promoted and sold.

You'll gain experience across customer service, administration, accounts, marketing, social media, customer relationships and business operations.

Ready to Join Us?

If you're confident, skilled, organised, computer savvy and full of ideas, we'd love to hear from you.

We're looking for someone who wants to become an important part of our team and grow with the business — not just someone looking for a job.

Please send us your resume and a short cover letter telling us why you think you would be a great fit for Kwik Kopy Shellharbour.

If you think you're the person we're looking for, we want to meet you.

Please email: [email protected]

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