Rivervale, Full Time, Hospitality

Vacancy Listing Dates 21/09/2026 to 19/10/2026

Please Quote Reference Number 18644

- Seeking a skilled Front Office Duty Manager
- Full time opportunity
- Opportunity to work at Aloft Perth in Rivervale

We want YOU to create exceptional guest experience and outstanding service.

Aloft Perth is located in Rivervale under Marriott International. A hotel that prides in its open structure, fun, sassy & savvy vibe.

We are currently seeking to appoint a professional and experienced Front Office Duty Manager to join our team.

Applicants must have a minimum two years' experience in a Front Office Supervisor, Duty Manager, Assistant Manager, or equivalent hotel operational leadership role, and hold an Approved Manager card.

Duties and responsibilities

- Manage day-to-day operations and ensure the quality and standards of the hotel are met
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations




- Build and strengthen relationships with existing and new travellers to enable future bookings
- Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals

Applicants will also have:
- Demonstrated experience independently managing hotel operations and acting as the senior leader on shift.
- Proven ability to lead, coach and hold teams accountable for service, performance and operational standards.
- Experience managing guest escalations, service recovery, conflict resolution and operational incidents.
- Strong understanding of Front Office systems, procedures, hotel compliance requirements and Marriott service standards.
- Ability to coordinate multiple departments to deliver operational, guest satisfaction and financial outcomes.
- Excellent communication, judgement and decision-making skills in a fast-paced environment.
- Availability to work a rotating roster including evenings, weekends and public holidays.

When you join our A-Lister Team, you will get access to:

- 50% Discount at Aloft Perth
- Discounted Hotel Rates with other Marriott Hotels
- Fantastic Team
- Excellent Salary of $81,286 + super + benefits

Want to work in a place where energy flows, personalities mingle and opportunities abound? A place where anything can happen? Apply now through our online application form.

📌 Front Office Duty Manager (Rivervale)
🏢 Aloft Hotels
📍 Rivervale