We are seeking a highly organized and proactive

Sales & Administrative Support Officer

to join our growing pharmaceutical contract manufacturing business. This role is ideal for someone who thrives in a fast-paced, detail-driven environment and is passionate about delivering exceptional customer service while supporting critical operational processes. Key Responsibilities

Respond promptly to all new business enquiries via email and phone, ensuring responses are within agreed timeframes Prepare accurate and detailed product quotations for submission, with strong attention to compliance and technical detail Source and negotiate pricing for materials and product components Liaise closely with Account Managers to address customer queries and requirements Monitor and manage workflows to ensure timely progression through to completion, including: Purchase Orders and Work Orders Product specifications and customer approvals New Product Development (NPD) / R&D; Label change control and artwork updates Deviations and complaints management in line with quality standards Coordinate with internal stakeholders including R&D;, Procurement, QA, Production, Warehouse, and Logistics to ensure timely order fulfilment and delivery Prepare and maintain accurate quotations, pricing, and sales records Liaise with suppliers regarding updated price files and product information Handle incoming customer calls and provide professional support Manage administrative processes via Microsoft Teams/company software,



ensuring documentation (specifications, label control, deviations, complaints) is initiated and followed through to completion Perform sales data entry and prepare reports for the Sales team Organise and distribute incoming emails and enquiries efficiently Provide general administrative and operational support to the Sales team Assist with reception duties when required Perform additional tasks as directed by the Sales Manager About You

Robust organisational and time management skills, with the ability to meet deadlines Excellent written and verbal communication skills High attention to detail, particularly in documentation and compliance-related tasks Ability to multitask and prioritise effectively in a fast-paced environment Proficient in Microsoft Office and collaboration tools (e.g., Microsoft Teams) Strong numerical and analytical skills, particularly in pricing, quotations, and data accuracy Experience or understanding of purchasing, sourcing, and supplier negotiations (highly regarded) Customer-focused, proactive, and solutions-driven Previous experience in sales support, administration, or within

pharmaceutical, manufacturing, or regulated environments (highly regarded) Why Join Us?

Be part of a growing pharmaceutical contract manufacturing organisation Work in a collaborative and supportive team environment Gain exposure across multiple departments including R&D;, QA, and Production Opportunity for career development and progression

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📌 Sales & Administrative Support Officer (Gold Coast)
🏢 BJP Laboratories
📍 Gold Coast