Service Coordinator/Scheduler - FIRE PROTECTION Port Melbourne, VIC | Full Time

Administration | Scheduling | Customer Service

Free onsite parking

Flexible roster arrangements

Supportive and collaborative team

Secure role in an essential services industry

Join Alexon Alexon is a leading provider of fire equipment installation, inspection, testing and maintenance services across Melbourne. As a trusted name in the fire protection industry, we help our clients maintain compliance with Australian Standards and ensure their buildings remain safe and emergency-ready.

Due to continued growth, we are seeking an organised and customer-focused

Service Coordinator / Scheduler

to join our Port Melbourne office.

About the Role This is a fast-paced and varied administration role where you'll be responsible for coordinating our field technicians, managing service schedules, and ensuring our customers receive exceptional service.

Key Responsibilities

Schedule service appointments and dispatch technicians to client sites

Coordinate daily and weekly technician schedules and optimise workloads

Liaise with clients regarding service requirements, bookings and enquiries

Allocate work orders and purchase orders to technicians and subcontractors

Process work orders and maintain accurate records in our field management system,

Uptick

Reconcile field reports, invoices and completed service documentation

Prepare service quotations, invoices and supporting documentation

Monitor service jobs to ensure they are completed within required timeframes





Provide outstanding customer service and build strong relationships with clients and internal stakeholders

Support the wider operations team with administrative duties as required

About You To be successful in this role, you will have:

Previous experience in a

Service Coordinator, Scheduler, Administration, Customer Service or Operations Support

role

Strong organisational skills and the ability to manage multiple priorities

Excellent communication and relationship building skills

High attention to detail and strong problem solving abilities

Confidence using computer systems and learning recent software

A proactive attitude and willingness to work as part of a team

Experience using Uptick or scheduling or field service management software (highly regarded)

Experience in the

fire protection, building or facility management services, trades or maintenance industries

is advantageous but not essential. We are happy to train the right person who brings a positive attitude and a desire to learn.

Why Join Alexon?

Competitive salary package

Free onsite parking in central Port Melbourne

Flexible roster arrangements

Supportive, friendly and inclusive team culture

Ongoing training and career development opportunities

Stable employment in an essential and growing industry

A role where no two days are the same and your contribution truly matters

If you're a highly organised administrator who enjoys customer service, scheduling and keeping operations running smoothly, we'd love to hear from you.

Please note: This is a full-time, office-based position located in Port Melbourne.

#J-18808-Ljbffr

📌 Service Coordinator/Scheduler - FIRE PROTECTION (Port Phillip City)
🏢 Alexon Fire Protection
📍 Port Phillip City