Student Support Consultant (12 month contract) Job no:

532426 Brand:

Flight Centre Travel Academy Work type:

Fixed Term Contract, Full time Location:

Queensland Categories:

Sales and Customer Service, People and Culture, Administration

About the Opportunity

Join Flight Centre Travel Academy (FCTA) as a Student Support Consultant and play a key role in helping students succeed throughout their learning journey.

FCTA is Flight Centre's externally facing education business that offers a university level Diploma in Travel and Tourism.

You will be the first point of contact for student support, delivering exceptional service and guidance that drives student satisfaction, progression, retention, and course completion.

Working closely with the Education Team, Program Leaders, and key stakeholders, you'll contribute to a positive and engaging student experience while ensuring students receive timely support and accurate information.

This is an exciting opportunity for a customer-focused professional who enjoys building relationships and making a meaningful impact.

This 12-month parental leave cover role is based on-site in Flight Centre's Brisbane head office.

What you will do:

Provide day-to-day student support via phone, voicemail, email, and text communication

Manage student enquiries and ensure timely, accurate responses or escalation where appropriate

Support student engagement activities and contribute to positive student outcomes

Manage the national student email inbox and resolve enquiries efficiently

Record all student interactions within CRM systems and tracking reports

Provide study support across all programs and communicate compliance, processes, and support requirements clearly

Maintain current knowledge of course content, assessments, and program information

Monitor LMS assessment submissions and provide progression support

Complete student activity reporting, including last login monitoring and follow-up actions





Collaborate with the Education Team to identify at-risk students and implement engagement strategies

Support students to meet assessment submission deadlines and achieve program success

Maintain and report on student contact data and progression tracking through CRM

Produce student support reporting to identify trends and opportunities for improvement

Manage the organisation and governance of business content to ensure accuracy, accessibility, and consistency

Provide support across multiple programs to ensure a positive student experience and achievement of key business measures

What you will need:

Minimum 12 months' experience in a customer service role

Diploma of Travel & Tourism

Solid written and verbal communication skills

Experience managing customer enquiries across multiple communication channels

Ability to build positive relationships with students and stakeholders

Strong organisational and time management skills

Customer-centric approach with a focus on service excellence

Ability to work collaboratively and support team objectives

Strong problem-solving skills and attention to detail

Experience using CRM systems, reporting tools, or learning management systems is advantageous

What you will enjoy:

Remuneration: Base salary of $65,000 plus incentives + super

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply.



This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with over 500 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities

Mental Health: Support and Employee Assistance Program for staff and family

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to responsible tourism and the environment

Please Note: applications can only be considered by Brisbane based candidates who have the right to work in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

Applications close:

16 Sep 2026 Australia Standard Time

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📌 Student Support Consultant (12 month contract) (Brisbane)
🏢 Traveltechessentialist
📍 Brisbane