Provide

L1/L2 onsite IT support

for end users, desktops, laptops, printers, and peripherals. Troubleshoot

Windows OS, Microsoft 365, Active Directory, VPN, and basic network issues . Install, configure, and maintain desktops, laptops, applications, and IT hardware. Handle

hardware/software incidents, troubleshooting, and root-cause analysis . Perform user account, access, and basic AD administration. Support

IT asset management, hardware inventory, and device lifecycle activities . Coordinate with remote infrastructure/network teams and external vendors for issue resolution. Maintain incident records, technical documentation, and follow

ITIL/ITSM processes . Provide onsite support during

moves, installations, upgrades, and technology deployments . Key Skills: Field/Desktop/End User Support Windows 10/11 Microsoft 365 / Office 365 Active Directory Hardware & Software Troubleshooting Basic Networking – TCP/IP, DNS, DHCP, VPN ITSM / ServiceNow IT Asset Management Remote & Onsite Support Robust communication and customer-service skills

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📌 IT Support Engineer (Brisbane)
🏢 Teceze
📍 Brisbane