Be the Person Who Makes a Difference to Our Patient Experience!
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- Established Plastic Surgery Practice
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- Epping - close to train station
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- Full time - Monday to Friday only (no weekends)
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- We are open to a 9 Day Fortnight
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- Great team & professional / friendly doctors
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- Rate of pay is above award and relative to experience
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About the Role
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Our Patient Concierge / Reception Person, plays a central role in the day-to-day patient experience. You will welcome patients warmly and professionally, create a genuinely personal experience, and support patients before and after consultations. Our Patient Concierge makes people feel welcome and makes great things happen during their journey!
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Do you have what it takes to create the WOW experience for our patients?
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Check out our Instagram page - COSMEX - to see we work hard but also love to have FUN!
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Our Hours: To be an eligible candidate, you must be available to work between the hours of 8.30am or 9.00am, and to work through until 5.00pm to 5.30pm, with occasional finishes at 6.00pm when required.
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COSMEX is an established plastic surgery practice with an experienced and supportive team. We operate during standard business hours, Monday to Friday.
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Our team of specialist plastic surgeons, cosmetic doctors and aesthetic nurses deliver exceptional results to our patients. Our Administration team is welcoming, supportive and fun to work with.
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We encourage our team to learn and grow.
You will be invited to attend Conferences and industry seminars.
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Training / Onboarding: Our 30 - 60 - 90- Day Onboarding Plan is designed to ensure your success.
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Pay Rate: We pay above award rate of pay and our annual pay reviews mean you never have to ask for a pay rise again! We review your performance annually and reward you for your contributions.
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Key Responsibilities
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- Welcoming patients warmly and professionally
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- Creating a genuinely personal experience
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- Managing a busy front desk and telephone
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- Scheduling appointments and managing patient bookings
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- Supporting patients before and after consultations
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- Providing information about appointments, procedures and next steps
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- Liaising with surgeons, nurses and other members of the clinical team
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A full Position Description will be provided during the interview process.
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About You
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- Previous experience in medical, specialist or private practice reception
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- Warm, friendly and naturally welcoming
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- Confident and qualified in your communication
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- Calm and composed when the reception area gets busy
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- Highly organised and able to manage competing priorities
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What You Will Enjoy
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- A welcoming and supportive team environment
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- Opportunity to develop your skills and grow with the practice
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- Exposure to the specialist plastic surgery and aesthetic environment + attend events
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- Fun team lunches, staff benefits and discounts on products and treatments
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COSMEX is an equal opportunity employer.
📌 Medical Receptionist / Administration - Medical (New South Wales)
🏢 seek.com.au
📍 New South Wales
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