Port Delivery Agent - Shore Excursions | Australia | Fixed term Intercruises Shoreside & Port Services – Sydney CBD NSW

Join the Operations & Delivery team as a Port Delivery Agent in Sydney, where you will ensure the seamless delivery of cruise operations across shore excursions, transfers, land programs and turnaround services, maintaining high service standards on-site. Act as a key liaison between cruise lines, suppliers and internal teams to coordinate requirements and ensure smooth execution. Oversee bookings, documentation and real-time issue resolution during operations. Support financial accuracy through cost control, invoicing validation and system updates. Coordinate staffing and scheduling in line with operational needs. Uphold service quality, Health & Safety and cruise line standards through consistent supervision and training.

Key responsibilities

Support the delivery of operations, including shore excursions, transfers, land programs, hotels and turnaround services, being physically present at different locations on operational days to deliver excellent customer and cruise line service, including early starts and weekend work

Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements

Coordinate bookings and confirmations with transport providers, guides and other operational suppliers





Assist with on-site port operations and support the handling of operational issues during live delivery

Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates

Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing

Coordinate operational staff, guides and drivers in line with schedules and operational plans

Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines

Recruitment and scheduling casual pier, hotel and airport staff for turnaround operations

Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards are met

About you

Strong planning and organizational capability in a dynamic operational environment

High attention to detail and accuracy across operational and administrative activities

Transparent and effective communication with internal and external stakeholders

Customer-centric and solution-oriented approach

Ability to prioritize and adapt to changing operational requirements

Confident user of Microsoft Office tools (Excel, Outlook, Word)

Fluent in English; additional languages advantageous

Experience in operations, logistics, cruise, port or tourism environments desirable

Driver's license and own car required

Right to work in Australia and live close to the port in Sydney

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📌 Port Delivery Agent - Shore Excursions | Australia | Fixed term (Sydney)
🏢 Intercruises Shoreside & Port Services
📍 Sydney