At Certis Security Australia , our mission is to make our world safer,smarterand better.

As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

Job Impact

We are seeking professional

Security Officers

to support a high-profile government services site in

Bundaberg ,

Queensland . This is a frontline role where professionalism, composure and customer service excellence are essential in maintaining a safe and secure public-facing environment.

About the Role

The security team at this site plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services.

As the first point of contact for visitors and staff, you will set the tone, delivering a welcoming, respectful and professional experience while maintaining strict adherence to site procedures and security protocols.

This is a highly customer-focused role requiring strong communication skills, sound judgement and the ability to confidently manage difficult or sensitive situations. You will be responsible for maintaining site security while delivering an exceptional customer experience.

This is a casual opportunity offering flexibility, with shifts primarily available Monday to Friday during business operating hours.

Employment Type:

Casual

Roster:

Monday to Friday Day Shifts (No nights or weekends)

Location:

Bundaberg, QLD

Key Responsibilities

Primary duties include, but are not limited to:

Managing access points and maintaining a safe and secure environment

Monitoring customer movements throughout the site





Delivering exceptional customer service and assistance

Identifying and responding appropriately to security incidents

De-escalating challenging situations in a calm and professional manner

Supporting emergency response procedures when required

Conducting security checks and maintaining site compliance

Completing incident reports and daily activity records

Building positive relationships with staff, customers and members of the public

Maintaining a robust safety-first approach at all times

About You

Previous experience in customer service, security or a public-facing role

Strong communication and interpersonal skills

Ability to manage conflict and difficult situations professionally

Excellent customer service focus and professional presentation

Strong attention to detail and reporting skills

Ability to work independently and follow site procedures

Flexible availability and reliability

Ability to remain calm and professional in fast-paced or sensitive environments

Mandatory Requirements

Current QLD Security Licence (Unarmed and Crowd Control)

Current First Aid Certificate and CPR

Unlimited working rights in Australia

Ability to obtain and maintain a National Police Check

Why Join Certis

Flexible casual employment

Monday to Friday roster with no regular nights or weekends





Opportunity to contribute to a meaningful public-facing environment

Career development opportunities through our High Potential Development Program

Employee benefits including retail discounts and wellbeing support programs (EAP)

Supportive and inclusive team culture

Work for one of Australia's leading security providers

Your NEXT STEPS is to:

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis. Which will be texted and emailed to you (please check your junk folder).

This is an important part of our hiring process and must be completed for your application to be considered further.

Following this, our hiring managers will review all candidates and contact those shortlisted for the next stage.

Diversity Statement At Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a

Safer, Smarter and Better

workplace ensures every employee is supported, respected and empowered.

We actively encourage

First Nations and Torres Strait Islander peoples ,

veterans , and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

NSW

ACT 17501220

QLD 41315

WA SA48240

NT 345

SA ISL 178143

TAS 3020

Certis Security Australia Pty Ltd

NSW

ACT 17501742

QLD 3158254

WA SA 72311

SA ISL 235794

VIC Z05 798 61S

VIC Z05 798 40S

NT 1093

TAS

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📌 Security Officer (Bundaberg Central)
🏢 Certis-f2763f46
📍 Bundaberg Central