Job Description

NDIS Plan Manager – Accounts & Administration

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Put your accounts and administration skills to work supporting NDIS participants

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Join United Supports in Tuggerah as an NDIS Plan Manager, helping participants manage their funding through accurate invoice processing, budget monitoring and clear, responsive communication.

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We welcome applicants with experience in accounts, bookkeeping, financial administration or a similar customer-focused administration role. Previous NDIS Plan Management experience is desirable.

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The opportunity

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- 37.5 guaranteed hours per week, Monday to Friday.
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- Hybrid working: based at our Tuggerah office Monday to Thursday, with work from home on Fridays.
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- Start as soon as possible, with the contract running until May 2027 to cover parental leave.
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- $40.07 per hour + superannuation.
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This is a part-time, fixed-term employment contract with the weekly hours specified above.

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What you will do

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- Review and process invoices, resolve discrepancies and submit NDIS claims in line with participant plans, available funding and NDIS requirements.
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- Monitor participant budgets and expenditure, identifying potential over- or underspending.
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- Support participant onboarding and plan renewals, maintaining service agreements, consent forms, funding arrangements and accurate records.
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- Respond to participant, family and provider enquiries by phone and email, keeping clear records and following up payment or claiming issues.
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- Assist the finance and administration team with accounts payable and receivable, Xero data entry and related tasks.
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- Handle confidential information carefully and follow our policies, procedures and Quality Management System.
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What you will bring

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- Experience in Plan Management, accounts, bookkeeping, financial administration or a similar customer-focused administration role.
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- Accuracy, attention to detail and confidence working with financial information.
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- Strong computer skills, including Microsoft Office, and confidence using databases and financial systems.
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- The ability to organise your workload, meet deadlines and work both independently and as part of a team.
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- Transparent, respectful communication and a positive approach to supporting people with disability.
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- Discretion when handling sensitive information and working rights in Australia for the duration of the contract.
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NDIS knowledge, Plan Management software experience, Xero skills and a relevant bookkeeping, accounting or business administration qualification would be highly regarded.

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About United Supports

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United Supports is an NDIS provider delivering Plan Management, Support Coordination, community and in-home support, and Supported Independent Living. Our work is centred on choice, dignity and respect, helping people with disability work towards their individual goals.

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There may be an opportunity to continue beyond May 2027, depending on business needs and growth. Ongoing employment is not guaranteed.

📌 NDIS Plan Manager - Accounts & Administration (Central Coast Council)
🏢 United Supports
📍 Central Coast Council