Ready to join us for peak season? Get paid while you train!

EssilorLuxottica is looking for

5 Customer Support Specialists

to join our team on a

4-month fixed-term contract from November to February , with

1 month of fully paid training in October

to set you up for success!

This is a great prospect to join our

vibrant and experienced Customer Support team during our busiest time of the year , helping customers have an exceptional experience when they need us most.

Why Us?

Flexible hybrid working arrangements to support work-life balance

Opportunities to work with iconic brands including Ray-Ban, Oakley and Sunglass Hut

Modern office environment with stunning views of Sydney Harbour!

Career development opportunities with access to learning and growth programs

Your Responsibilities

Respond to inbound customer enquiries in a timely, and professional manner.

Complete customer data updates and maintenance.

Provide end-to-end support by working with internal and external departments to resolve customer and/or system issues.

Assist customers effectively by improving their overall customer experience across our productsand services.

Ensure compliance as per Luxottica's work health and safety policies and procedures

Skills & Experience

Excellent customer service experience from a retail, hospitality or call centre background.

Natural problem solver, communicatorand solution focused

Initiative to 'think outside the box' to ensure best solutions for our customers

Strong attention to detail

Solid knowledge and understanding of Microsoft Office suite

Please note as we are in our peak season our lock out period is from

18th November- 28th February 2025,





to be successfull for this role applicants must not have annual leave booked during this time (excluding public holidays).

Candidates on a Working Holiday Visa will be considered

We are EssilorLuxottica,

a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands

Ray-Ban, Oakley ,

Oliver Peoples, Persol, Costa

and more, alongside esteemed licensed brands such as

Tiffany & Co ,

Burberry , and

CHANEL

whilst our cutting-edge lenses

Varilux

and

Transitions

lead the industry in innovation. In

Australia

and

New Zealand,

we operate the iconic retail and eye care brands:

Sunglass Hut, Oakley, OPSM, Ray-Ban

and

Laubman & Pank.

Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

#J-18808-Ljbffr

📌 Customer Support Specialist (North Sydney)
🏢 Luxottica
📍 North Sydney