CX & Retention Lead: Scale AI-Driven Customer Experience (Victoria)

CX & Retention Lead: Scale AI-Driven Customer Experience (Victoria)

24 Sep
|
E1 Consulting
|
Victoria

24 Sep

E1 Consulting

Victoria

Job Description

E1 Consulting in Melbourne is seeking a Customer Experience & Retention Lead to head our CX team, improve retention and reduce churn across Builder, Subbie and Supplier customers.

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This player-coach role stays close to customers, turning insights from conversations, product usage and billing into practical retention actions and scalable CX improvements.

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Collaborate with Product, Marketing and RevOps to fix friction and deliver human-centered support at scale.

📌 CX & Retention Lead: Scale AI-Driven Customer Experience (Victoria)
🏢 E1 Consulting
📍 Victoria

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