Job Description

Lead a High-Performing Team. Drive Growth. Deliver Exceptional Customer Experience.

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For over 35 years, Apollo Blinds has been helping Australian homeowners transform their spaces with quality blinds, awnings, shutters, curtains & screens. Built on a reputation for exceptional customer service, quality products and professional installations, we continue to grow through our commitment to delivering outstanding customer experiences.

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We are seeking an energetic and results-driven Branch Manager to lead and grow our branch operations. This is a hands-on leadership role for someone who thrives on developing people, increasing sales performance, driving installation excellence, and ensuring outstanding customer service.

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You'll be responsible for leading a team across sales, administration, and installation while maintaining high operational standards and delivering profitable business growth.

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If you're passionate about building successful teams and creating exceptional customer outcomes, we'd love to hear from you.

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About the Role

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As Branch Manager, you will take ownership of branch performance with a strong focus on:

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- Growing sales revenue and improving conversion rates
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- Managing and developing sales and installation teams
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- Delivering exceptional customer service and customer satisfaction
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- Driving branch profitability and business growth
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- Maintaining operational excellence and company standards
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- Building a positive, high-performance workplace culture
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Key Responsibilities

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Sales Leadership & Business Growth

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- Lead and mentor the sales team to achieve and exceed targets
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- Monitor and improve sales conversion rates
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- Drive accountability and a results-focused sales culture
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- Analyse branch performance data to identify growth opportunities
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- Develop and implement local business development initiatives
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- Manage branch budgets, margins, and profitability
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Installation Operations

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- Oversee installation scheduling and delivery
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- Ensure installations are completed to a high standard
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- Monitor and reduce installation costs without compromising quality
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- Manage subcontractor relationships and compliance requirements
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- Ensure installation paperwork, job completion records, and quality documentation are maintained
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- Proactively manage reworks and warranty issues
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Customer Service Excellence

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- Resolve customer issues, disputes, and complaints professionally
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- Monitor and respond to customer feedback and reviews
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- Ensure customer enquiries and service tickets are managed promptly
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- Create a customer-first culture focused on positive outcomes
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- Maintain strong communication throughout the customer journey
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People Leadership

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- Recruit, train, coach, and develop staff
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- Conduct performance management and mentoring
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- Foster a positive and accountable team workplace
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- Ensure compliance with company procedures and standards
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- Coordinate ongoing product and system training
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Operational Management

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- Manage showroom presentation and standards
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- Monitor branch expenses and budgets
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- Oversee payroll processes, timesheets, commissions, and contractor claims
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- Complete reporting requirements and performance analysis
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About You

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To be successful in this role, you will have:

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- Proven experience in a Branch Manager, Operations Manager, Sales Manager, or similar leadership role
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- Strong track record of growing sales and improving business performance
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- Experience leading customer-facing teams
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- Excellent people management and coaching skills
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- Strong problem-solving and conflict-resolution abilities
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- Financial acumen with experience managing budgets and profitability
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- High levels of organisation and attention to detail
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- A hands-on, proactive management style
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- Excellent communication and leadership skills
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What's on Offer?

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- Salary Package
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- Fully maintained company vehicle
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- 10% profit share incentive
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- Opportunity to directly influence branch growth and profitability
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- Autonomy to lead and develop your team
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- Supportive leadership environment
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- Long-term career growth opportunities
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📌 Branch Manager (Coffs Harbour)
🏢 Apollo Window Blinds
📍 Coffs Harbour