Job Description

Commonwealth Home Support Program (CHSP) | Toowoomba

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Great with people, highly organised and looking for a role where your coordination skills genuinely make a difference?

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Join Carbal's Commonwealth Home Support Program (CHSP) and help older people remain independent, connected and supported in their own homes and community.

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Full-time, ongoing position

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Monday to Friday – no regular after-hours work

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Based in Toowoomba

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Generous salary packaging to increase your take-home pay

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Christmas shutdown period

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Varied role combining client contact, administration and service coordination

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Supportive and experienced CHSP team

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Make a genuine difference in the lives of older community members

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About the Role

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Carbal is looking for an organised and people-focused CHSP Care Coordinator to support the day-to-day coordination of services for clients accessing our Commonwealth Home Support Program.

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This is a varied role combining client contact, administration, scheduling and service coordination.

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You'll be involved from the time a client first connects with the service — supporting enquiries, intake and onboarding, coordinating services and rosters, maintaining accurate client information and helping ensure services continue to meet each client's needs.

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You'll also undertake scheduled client reviews and work closely with the broader CHSP team to make sure services are organised, responsive and running smoothly.

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If you enjoy working with people, solving problems and keeping lots of moving parts organised, this could be a great fit.

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Why You'll Love Working With Us

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Monday to Friday – no regular after-hours work

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Generous salary packaging through our Public Benevolent Institution status to increase your take-home pay

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Christmas shutdown period

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Supportive and culturally safe workplace

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Wide-ranging role with a combination of client contact and coordination

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Work within an experienced community care team

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Free gym membership (conditions apply)

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Employee Assistance Program

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Ongoing training and professional development

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Opportunity to build relationships with clients and make a meaningful difference in their lives

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What You'll Be Doing

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Client Intake & Coordination

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Respond to client enquiries and communications

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Coordinate client intake, onboarding and admissions

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Complete intake documentation and ensure client information is accurate

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Help clients understand and access available CHSP services

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Maintain accurate and up-to-date client records in Visual Care

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Service Coordination & Rostering

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Coordinate and schedule CHSP services

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Maintain and develop client rosters to support reliable service delivery

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Work with the CHSP team to respond to changes in client needs or service arrangements

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Coordinate weekly Carbal Kitchen client orders and associated administration

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Maintain service data and client information systems

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Client Reviews & Ongoing Support

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Maintain current and compliant client files and service records

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Identify changes in client circumstances or support requirements

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Assist with service adjustments where required

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Help ensure clients continue to receive services appropriate to their needs

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The core responsibilities remain consistent with the existing position, including intake, Visual Care records, rostering, service coordination, Kitchen orders and annual client reviews.

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You'll Be a Great Fit If You...

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Have experience in administration, aged care, community services, health or a similar environment

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Are highly organised and comfortable managing competing priorities

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Have excellent communication and interpersonal skills

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Enjoy working with clients and building positive relationships

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Can work independently while also being a strong team member

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Are confident using computer systems and client management software, or are willing to learn systems such as Visual Care

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Have strong attention to detail and understand the importance of accurate client records

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Are comfortable coordinating schedules and responding when arrangements change

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Are committed to culturally safe, respectful and person-centred service

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Hold a current C Class Driver Licence

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Hold, or are able to obtain, a Blue Card and NDIS Worker Screening Clearance

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Previous experience in aged care, CHSP or community-based services

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Understanding of My Aged Care

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Experience coordinating client services, appointments or rosters

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Experience using Visual Care or a similar client management system

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Experience supporting Aboriginal and Torres Strait Islander clients and communities

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Certificate III or IV in Community Services, Aged Care or a related field

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About Carbal Medical Services

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Carbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing holistic, culturally safe primary health care and community services across Toowoomba, Warwick and the broader Darling Downs.

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Through our community care programs, Carbal supports older people to remain independent, safe and connected within their homes and community.

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Carbal Medical Services is an Equal Opportunity Employer, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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Due to the volume of applications received, only shortlisted applicants will be contacted.

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This is a non-identified position.

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Our Commitment

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Carbal Medical Services is committed to cultural integrity, community wellbeing and delivering holistic, culturally safe care that empowers Aboriginal and Torres Strait Islander communities.

📌 CHSP Care Coordinator (Toowoomba Regional)
🏢 Carbal Medical Services
📍 Toowoomba Regional