Head of Customer Success — AI MedTech

$180K–$200K base + super | $220K–$250K OTE + Equity

Sydney, Hybrid The opportunity:

We’re partnered with a fast-growing, AI-native SaaS business that is transforming how specialist healthcare practices operate.

This is of the most exciting Head of CS roles on the market, they are growing 300% YoY, fresh VC backing, and are now moving into serious scale-up mode across product, team and global reach.

The role:

· Lead and develop the Customer Success & Support teams

· Own onboarding, adoption, retention and expansion

· Build scalable segmentation, engagement and customer health frameworks

· Introduce the playbooks, processes and reporting needed for scale

· Develop the customer strategy as the product portfolio expands





· Partner closely with Product, Sales and Engineering

· Balance strategic leadership with a hands-on approach

Who we're looking for:

· Head of CS experience in a startup/scale-up SaaS workplace

· Track record managing a CS team of 5+

· Strong leader who's built and driven high-performing teams

· Proven results on growth and churn reduction

This is a genuine opportunity to own a major function, work closely with the founders and leadership team, and shape CS strategy within a rapidly scaling AI business.

Interested? Email [email protected]

📌 Head of Customer Success (Sydney)
🏢 Talent Forge Group
📍 Sydney