Job Description

Service Coordinator - Customer Service & Bookings

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Limitless Garage Doors & Gates – Toowoomba QLD

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Every garage door & gate job in Toowoomba starts with a phone call. We miss nearly four in ten of them.

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We're not hiring a receptionist to help with that. We're hiring the person who owns it.

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WHO WE ARE

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Limitless Garage Doors & Gates. Family-owned, Toowoomba, 15 staff, our own trucks and our own fabrication shop, and no subcontractors. We supply, install, service and repair garage doors and gates right across the region.

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We're growing quick, and right now the phone is the bottleneck. That's the job.

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WHAT YOU'LL OWN

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The phone. Nobody owns it today - it gets shared between people who already have a full job. You'll be the one who picks it up, sounds like someone who knows doors, and turns a call into a booked job.

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The diary. Right job, right day, right crew, right gear - and confirmed with the customer before it goes on the board. Nothing goes on the board unconfirmed.

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The follow-up. Quotes chased, messages answered, jobs closed off. Nothing sitting there waiting on us.

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HOW IT'S MEASURED

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You'll see your own numbers every week, the same as the crews do:

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Calls answered, not missed

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Jobs booked AND confirmed before the day

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Enquiries answered the same day, every day





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Every job carrying the full story before a truck moves

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Quotes followed up instead of going cold

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WHO THIS SUITS

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You've done customer service or admin and you're good at it, but you're sick of being told what to do

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You're helpful by nature. People come off the phone feeling looked after - and you got the whole story down the first time, without making them repeat themselves

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You've worked somewhere flat out, or somewhere the standard of service was the whole point. Ideally both

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You want a career, not a desk. There's a ladder here and we'll show you the rungs in the interview

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You like technology. We run SimPro, we use AI every day, and we change how we do things regularly. If new software makes you nervous, this isn't the one

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You finish things. Loose ends bother you

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You'll say "that's not right" out loud instead of letting it slide

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WHAT YOU GET

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$75,000 - $90,000 + super, depending on what you bring

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A clear pay ladder - you move up when your output moves up, not when your birthday comes around

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Real training and real systems, in a business that's actively getting rid of busy-work instead of piling it on

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Local. No commute, no call centre.

📌 Service Coordinator - Customer Service & Bookings (Toowoomba Regional)
🏢 Limitless Garage Doors & Gates
📍 Toowoomba Regional