Job Description

As one of the world's top 7 forwarding and top 3 3PL logistics service providers,Nippon Expressis globally recognised for excellence and customer-focused freight forwarding solutions. We deliver integrated, end-to-end logistics and supply chain solutions that enable our customers to succeed. Our commitment to operational excellence, innovation, and professional development ensures we remain a leading provider in the logistics industry.

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About the Opportunity

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This role fully appreciates and understands customer expectations and looks to exceed expectations every time through outstanding teamwork and an environment of continuous improvement.

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The Customer Service Specialist acts as a solutions focused direct liaison between Nippon Express & our Customers, enhancing their experience & quality of service thereby increasing both profitability & business relationships."

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To be successful in this role - you MUST have Freight Forwarding Operations experience.

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Key Responsibilities

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- Deliver superior customer service through quick issues resolution and proactive management of supply chain issues and resolutions
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- Communicate with customers at all levels, appropriately and professionally,



building close working relationships with key customers via service levels
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- Act as the primary contact for assigned clients, ensuring timely, professional, and culturally appropriate communication
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- Build and maintain strong, long-term relationships with client stakeholders across local operations and overseas headquarters.
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- Oversee and coordinate the entire end-to-end supply chain process: from international cargo booking, customs brokerage clearance, to warehouse storage/inventory management and final-mile delivery.
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- Collaborate with internal teams (Air, Ocean, Customs, Warehouse, and Transport) to meet client SLAs and KPIs.
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- Proactively monitor shipments and logistics flows to identify, isolate, and resolve any bottlenecks, delays, or disruptions before they impact the client.
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- Lead the investigation of service issues, provide structured troubleshooting, and communicate transparent, timely solutions to clients.
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- Identify opportunities for cross-selling and up-selling logistics and warehousing services and provide leads to sales team.
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📌 Customer Service Specialist (New South Wales)
🏢 Nippon Express
📍 New South Wales