Job Description

Locations: Victoria and Current South Wales - one position in each state
n Salary: Up to $95,000-$100,000 + super, depending on experience
n Employment: Permanent, full-time

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An established IT services provider is seeking two Systems Support Engineers to provide hands-on technical and infrastructure support across major hotel environments, including Sofitel, Novotel and ibis.

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This customer-facing role requires strong Level 2 support experience, excellent communication skills and practical knowledge of VMware and Active Directory.

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Key responsibilities

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- Provide Level 2 technical support across Windows desktop and server environments.
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- Administer Active Directory users, groups, permissions and Group Policy.
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- Support and maintain VMware virtualised environments.
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- Troubleshoot hardware, software, network and infrastructure issues.
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- Maintain servers, workstations, switches, firewalls and related equipment.
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- Monitor backups, system logs, antivirus protection and security patching.
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- Assist with network upgrades, ISP migrations, VLANs and switch configuration.
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- Liaise professionally with hotel teams, vendors and service providers.
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- Maintain accurate technical documentation, asset registers and support records.
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- Follow ITIL,



change management and IT governance processes.
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Skills and experience

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- At least three years' experience in Level 2 IT support, systems administration or infrastructure support.
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- Hands-on VMware experience.
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- Robust Active Directory and Windows administration skills.
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- Experience supporting Windows Server and desktop environments.
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- Understanding of TCP/IP, VLANs, switching, routing and firewalls.
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- Strong troubleshooting and root-cause analysis skills.
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- Fluent verbal and written communication.
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- Confidence supporting technical and non-technical stakeholders.
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- Ability to work independently and manage multiple priorities.
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Experience in hospitality, managed services or another multi-site environment will be highly regarded. Microsoft, VMware, ITIL or CCNA certifications would be beneficial.

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Working rights

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Applicants must have valid Australian working rights. Graduate visa holders are encouraged to apply, provided they have at least two years remaining on their visa.

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If you have strong Level 2 support experience across VMware, Active Directory and Windows infrastructure, we would love to hear from you.

📌 Systems Support Engineer - Level 2 (New South Wales)
🏢 Talent
📍 New South Wales