Job Description

Senior Medical Receptionist – Redlands

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Ready for more than just another reception job?

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We're looking for an experienced Senior Medical Receptionist to join the team at Altura in the Redlands.

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And no, you don't need dental experience!

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If you come from medical, specialist, allied health or another busy healthcare environment and know how to manage patients, appointment books and a fast-moving front office, we can teach you the dental side.

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What we can't teach is initiative, leadership and the drive to grow.

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The Role

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This isn't a sit-at-reception-and-watch-the-clock kind of role.

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We want someone who loves being involved, takes ownership and enjoys being the person the team can rely on.

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Most importantly, we're passionate about creating WOW experiences for our patients. We want someone who genuinely loves people, notices the little things and is always looking for ways to make a patient's experience better than they expected.

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You'll be:

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- Managing and optimising busy appointment books
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- Keeping patient recalls and follow-ups on track
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- Creating memorable WOW moments throughout the patient journey
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- Supporting the day-to-day running of the front office
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- Helping lead, support and train the team
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- Spotting problems and finding solutions
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- Helping improve systems and the way we do things
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- Working closely with Management and taking on more responsibility as you grow
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Who Are We Looking For?

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You'll ideally have senior reception, supervisory or management experience and be someone who is:

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- Organised and seriously on top of things
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- Confident,



warm and genuinely excellent with people
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- Someone who loves going above and beyond for patients
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- Comfortable leading and supporting a team
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- Proactive, you don't wait to be told what needs doing
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- Experienced with bookings, recalls and patient follow-up
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- Excited to learn, develop and take on more responsibility
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- Looking for a career, not just somewhere to clock in and clock out
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Why Altura?

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Altura is a progressive dental clinic providing everything from general dental care through to dental implants, full arch restorations, full mouth rehabilitation, cosmetic dentistry and orthodontic treatment.

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We get to be part of some pretty incredible patient journeys, often helping people who have avoided the dentist for years completely transform their smile, confidence and relationship with dental care.

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That's why patient experience is such a big part of who we are. Our goal is simple: create a WOW experience that makes patients feel genuinely cared for, comfortable and excited to come back.

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You'll have real responsibility, a voice within the practice and genuine opportunities to progress into further leadership and management.

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We invest in our team, regularly attend training and love seeing our people develop into bigger roles.

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Dental experience is a bonus. Healthcare experience, leadership ability and the right attitude are what really matter.

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Sound like your kind of role?

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We'd love to meet you.

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📌 Experienced Senior Medical Receptionist (Cleveland)
🏢 Altura Cleveland
📍 Cleveland