Job Description

Location: Guildford PDC, WA, AU

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Customer Support Manager - Mining

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Reporting to the Mining Business Manager, the Customer Support Manager is responsible for driving aftermarket sales growth and strengthening customer relationships across a portfolio of mining accounts.

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Working closely with customers, field teams and internal specialists, you will identify opportunities to improve fleet performance, enhance equipment reliability and deliver value-driven solutions across parts, components, rebuilds and service offerings.

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This role combines technical knowledge, commercial acumen and relationship management to support customers throughout the equipment lifecycle while contributing to WesTrac's growth objectives within the mining sector.

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Roster: Monday – Friday | 8.5-hour day (including meal break)

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What You'll Be Doing:

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Drive Aftermarket Growth - Identify and pursue opportunities across parts, components, repairs, rebuilds and service solutions, supporting the execution

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Build Strong Customer Relationships - Develop and maintain effective relationships with maintenance, planning and operational stakeholders to understand customer requirements and position WesTrac solutions.

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Deliver Value-Focused Outcomes - Work alongside customers to identify opportunities that improve equipment performance, availability and cost efficiency throughout the asset lifecycle.

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Develop Account Opportunities - Support account planning activities and implement customer engagement strategies that strengthen WesTrac's presence and expand our share of wallet within allocated accounts.

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Collaborate Across the Business - Coordinate with Product Support, Service, Technology,



Component Rebuild and Caterpillar teams to deliver tailored customer solutions.

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Analyse & Forecast Performance - Maintain accurate CRM data, sales forecasts and account activity plans to support pipeline management and business growth initiatives.

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Resolve Commercial & Operational Challenges - Act as the key point of contact for customer enquiries, facilitating timely resolution of technical, operational and commercial issues.

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About You

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You are a relationship-focused sales professional who enjoys identifying opportunities, creating value for customers and building long-term partnerships.

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You may come from a mining, heavy equipment, resources, maintenance or industrial services background and have a strong understanding of how operational performance and commercial outcomes intersect.

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To Be Successful You Will Bring:

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- Experience in sales, product support, account management or customer-facing roles within mining, heavy equipment or related industries.
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- Strong commercial awareness with a demonstrated ability to identify and develop business opportunities.
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- An understanding of fleet lifecycle management and Total Cost of Ownership principles.
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- Excellent relationship-building and stakeholder engagement skills.
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- Strong communication and negotiation capability.
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- Technical knowledge of mining equipment, components or maintenance practices (trade qualification advantageous).
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- A proactive approach with the ability to work independently while collaborating across a broader team.
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Our Benefits include, but are not limited to:

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- Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
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- Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
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- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
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- Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
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- Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan chance.
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Our Company & Commitment

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With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

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At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

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Reference Number: 6317

📌 Customer Support Manager (Western Australia)
🏢 WesTrac Cat
📍 Western Australia