Job Description

Where industry intelligence is going next, andwho'sbuilding it

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For over five decades, the world's most sophisticated institutions have relied on IBISWorld to navigate uncertainty,identifyopportunityand stay ahead of change. Banks, consulting firms, governments: when the stakes are high and the answerhas tobe right, they come to us.

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That trust is our legacy, andit'sour starting point. We'readvancing beyond traditional research intoAI-enabled, actionable intelligence, embeddinghuman-verifiedinsight directly into the workflows our clients live in so they can see further and decide faster. The ground is shifting in our industry, andwe arethe ones moving it.

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You'dbe joining at the most exciting moment to do so.

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Why this role, right now

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We'reinvesting heavily in Client Services in Australia, raising the bar on how we hire, how we develop our people, and what great looks like. We'rebuilding a team with real momentum, genuine accountability, and the kind of culture peopledon'twant to leave.

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This is a high-impact seat on that team. You'llown a portfolio of key accounts, protect and grow ARR, and act as the trusted advisor your clients call first. You'llhave real autonomy over how your book is run and a direct hand in shaping how a high-performing CS teamoperates.

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Ifyou'rethe kind of personwho'squietly outgrown your current role, who wants to be surrounded by people as driven as you are, this is the one to look at.

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Whatyou'llown

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You'llmaximise the lifetime value of an assigned portfolio of key accounts. Twofocuses, equally weighted: secure renewals&protect; ARR,



and drive growth by finding and closing the cross-sell and upsell opportunities hiding inside your book.

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Own the end-to-end performance of your book: renewal rates, upsell revenue, and client health

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Become the trusted advisor your clients call first, building relationships deep and wide enough to weather any renewal

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Identify, qualify, and close expansion across products,integration & AIsolutions,additionalusers, and new business units

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Help clients embed our intelligence directly into their workflows and tools, turning a subscription into something theycan'toperatewithout

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Build strategic account plans for high-value clients, with stakeholder maps, white-space analysis, and forecasted ARR uplift

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Sit close to how the product is evolving, bringing client insight back to Product and Research to shape what we build next

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Keep your pipeline, forecasts, and CRM records sharp enough to run the business on

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Who thrives here

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We hire for culture as deliberately as we hire for capability, andwe'respecific about it. The people who do their best work at IBISWorld:

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Hold a high bar for the quality of their own work, without being asked to.

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Make decisions with the customer's experience as the top priority.

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Stay honest and transparent, even when the news is hard to deliver.

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Stay curious,



pursuing learning, experimentation, andcontinual growth.

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Build genuine teamwork andcollaborate by default.

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Question assumptions and look for evidence beforemaking decisions.

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Stay calm under pressure and steady the team throughanysetbacks.

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If you read that list and recognise yourself, we should talk.

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Whatyou'llbring

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5+ years in B2B sales or account management, ideally in SaaS, data, research, or information services

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A track recordof beating revenue targets across both retention and new business

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Experience managing mid-market or enterprise accounts with complex stakeholder environments

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Solid commercial acumen, with the confidence to negotiate contracts and navigate procurement

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Fluency with CRM platforms (Salesforce preferred) and pipeline tools

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Experience selling into procurement, strategy, finance, or risk functions (a plus)

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Familiarity with industry research or market intelligence platforms (a plus)

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Experience mentoring or leading peers in a commercial team (a plus)

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The offer

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This is a role that pays for performance. You'llcarry a real book with real expansion upside, and a commission structure built to reward the people who grow it.

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Beyond the numbers: genuine autonomy over how you run your accounts, a team that holds the samestandardsand valuesyou do, and the backing of a 50-year brand the world's biggest institutions already trust beforeyou'vesaid a word.

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We'renot interested in building an average team. Ifthat'sthe kind of placeyou'vebeen looking for, bring the bar. We'llmeet it.

📌 Senior Account Manager- Enterprise (Victoria)
🏢 IBISWorld
📍 Victoria