Job Description

Sibella Care is a dedicated NDIS and disability services provider committed to delivering high-quality, personalised support to people living with disability and complex support needs.

n

We believe great support starts with genuinely understanding each person, respecting their choices and working alongside them to achieve their goals and greater independence.

n

As our organisation continues to grow, we are looking for a highly organised, reliable and confident Administration Support Officer to join our team and play an significant role in the day-to-day operations of the business.

n

About the Role

n

This is a varied and hands-on administration role.

n

You will be responsible for providing high-quality administrative support across areas including:

n

n
- General administration and customer service
n
- Rostering and workforce coordination
n
- Recruitment and employee onboarding
n
- Participant onboarding and administration
n
- Accounts, and finance administration utilising Xero
n
- Compliance and record keeping
n
- Staff and stakeholder communication
n
- Supporting the Leadership Team with day-to-day operations
n
- Ad hoc duties as required
n

n

This is a role where no two days are the same. The successful applicant will need to be comfortable managing competing priorities, working independently and taking initiative when required.

n

While this is primarily an administration position, the successful applicant must be willing and available to occasionally attend and work a support shift when required to assist with staff coverage and continuity of participant support.

n

This may include stepping into a frontline support role when unexpected staff shortages or operational requirements arise.

n

Key Responsibilities

n

Administration & Customer Service

n

n
- Act as a professional first point of contact for participants, families, employees and external stakeholders.
n
- Manage incoming phone calls, emails and enquiries.
n
- Assist with participant intake and onboarding processes.
n
- Provide administrative support to the Leadership Team.
n
- Maintain accurate participant and employee records.
n
- Prepare correspondence, documents, reports and meeting minutes.
n




- Assist with incident documentation and follow-up processes.
n
- Maintain confidentiality and handle sensitive information appropriately.
n

n

Rostering & Workforce Coordination

n

n
- Assist with daily scheduling and rostering of support workers.
n
- Monitor staffing requirements and assist with finding suitable shift coverage.
n
- Communicate roster changes and updates to staff.
n
- Assist with maintaining accurate staff and participant schedules.
n
- Support continuity of participant services.
n
- Ensure rostering information is accurate and maintained in accordance with organisational requirements and applicable SCHADS Award conditions.
n

n

Recruitment & Onboarding

n

n
- Assist with recruitment advertising and candidate screening.
n
- Coordinate interviews and recruitment appointments.
n
- Assist with employee onboarding and induction.
n
- Maintain employee compliance documentation.
n
- Assist with participant onboarding, welcome calls, meet-and-greets and service commencement processes.
n
- Maintain and process financial administration using Xero.
n
- Assist with accounts receivable.
n
- Assist with processing and following up invoices and payments.
n
- Assist with timesheet and payroll administration.
n
- Maintain accurate financial and administrative records.
n

n

Compliance & Quality

n

n
- Maintain accurate and up-to-date records across relevant systems.
n
- Assist with NDIS compliance and organisational requirements.
n
- Support the maintenance of employee and participant documentation.
n
- Assist with internal audits, reviews and quality improvement activities.
n
- Identify opportunities to improve administrative systems and processes.
n

n

Stakeholder Engagement

n

n
- Build positive and professional relationships with participants, families, support workers and external stakeholders.
n




- Communicate effectively with Support Coordinators, allied health professionals and other service providers.
n
- Assist with service reviews, meetings and other stakeholder activities.
n
- Represent Sibella Care in a professional, respectful and compassionate manner.
n

n

To be successful in this role, you will have:

n

n
- Previous experience in administration, coordination, rostering, customer service or a similar role.
n
- Proven experience and proficiency using Xero - this is an essential requirement.
n
- Strong computer skills and confidence using Microsoft 365.
n
- Excellent written and verbal communication skills.
n
- Strong organisational skills and exceptional attention to detail.
n
- Ability to manage competing priorities and work to deadlines.
n
- Ability to work independently while also contributing positively to a team.
n
- A professional, confident and friendly telephone manner.
n
- Strong problem-solving and decision-making skills.
n
- Ability to maintain confidentiality and handle sensitive information professionally.
n
- Working with children's check, recent police check, NDIS screening check (or ability to obtain)
n
- Willingness and availability to occasionally provide frontline shift coverage when required.
n

n

Highly Desirable

n

Experience in one or more of the following would be highly regarded:

n

n
- NDIS or disability services
n
- Mental health
n
- Community services
n
- Rostering or workforce coordination
n
- Experience with NDIS-related software or CRM systems
n

n

What We Offer

n

At Sibella Care, you'll be joining a growing organisation where your contribution genuinely matters.

n

We offer:

n

n
- A supportive and close-knit team workplace
n
- A diverse role with opportunities to develop your skills
n
- The opportunity to contribute ideas and improve systems and processes
n
- Career development and progression opportunities
n
- A role where you can make a meaningful difference to participants and their families
n
- Competitive remuneration based on experience
n

n

Sibella Care is an equal opportunity employer. We encourage applications from people of all backgrounds and abilities.

📌 NDIS Admin Support Officer (New South Wales)
🏢 Sibella Care
📍 New South Wales