Assurant is seeking a Senior Complaints Officer in Hawthorn East, Australia. You will lead a team, manage complex disputes, and make final IDR decisions in line with RG 271 and AFCA guidelines. You will work with external clients on escalated claims, ensuring timely, fair resolutions while driving process improvements and reporting to senior management. The role supports a hybrid work model and involves collaboration across internal teams.
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📌 Senior Complaints Leader: IDR & Resolution Expert (Port Phillip City)
🏢 Assurant
📍 Port Phillip City
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