Job Description

Retail POS / Field Services Technician - Installation & Break Fix Support

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Locations

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Melbourne, Sydney, ACT, Perth

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Employment Type

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On Demand Project and ticketed support basis, part time casual with options for ongoing employment.

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We are seeking experienced Retail POS Technicians to support major retail customers across Sydney and Melbourne This is an exciting opportunity for hands-on technicians who enjoy combining field service, hardware installations, troubleshooting, and customer-facing technical support.

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Working on project-based deployments and ticket-driven break-fix activities, you will play a key role in installing, maintaining, and supporting Point of Sale (POS) environments across a variety of retail sites.

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Key Responsibilities

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- Installation, configuration and deployment of POS hardware and software
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- Break-fix support for retail store technology and peripherals
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- Diagnose and resolve hardware, software and network-related issues
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- Support POS terminals, scanners, receipt printers, EFTPOS devices and back-office systems
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- Complete site upgrades, refresh projects and technology rollouts
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- Manage service tickets and ensure SLAs are achieved
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- Provide onsite technical support and training where required
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- Document completed work and maintain accurate service records
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- Work independently across multiple customer locations
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Skills & Experience

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- Previous experience supporting retail technology environments
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- Hands-on experience with POS systems and peripheral devices
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- Strong troubleshooting and fault-finding skills
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- Experience with Windows operating systems and basic networking
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- Knowledge of retail infrastructure, store systems and payment devices
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- Experience working in a field service or customer-facing role
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- Excellent communication and customer service skills
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- Full driver's licence and willingness to travel locally
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Experience with the following

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- NCR POS
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- Oracle Retail / Micros
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- EFTPOS and payment terminal support
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- Retail store technology rollouts and refresh projects
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- ServiceNow, Jira or ticketing systems
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What's on Offer?

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- Work with leading retail brands across Australia
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- Wide-ranging project and break-fix activities
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- Ongoing training and development
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- Supportive national team environment
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- Competitive salary plus vehicle allowance or company vehicle (where applicable)
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- Opportunities for career progression within a growing technology services business
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Visa Applicants Welcome

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We encourage applications from candidates who hold:

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- Australian Permanent Residency
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- Subclass 485 Temporary Graduate Visa
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- Subclass 500 Student Visa (with relevant work rights)
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If you're a hands-on technician with POS installation and support experience and enjoy working directly with customers in a fast-paced retail environment, we'd love to hear from you.

📌 Retail POS / Self Service Checkout Technician (New South Wales)
🏢 ScaleUp Technologies
📍 New South Wales