Job Description

What you will do

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- You will lead assessments and case management for people seeking redress.
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- You will guide a team through sensitive and complex applications.
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- You will help people access redress and support services when they need them.
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- You will use your skills to make fair, clear and timely decisions.
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- Fixed-Term (until 30 / 09 / 2027), full-time role earning $142,790 - $191,084per year, plus super.
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As principal assessor and program officer, you will lead case management and assessments. You will guide your team while also working directly with applicants.

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You will :

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Responsibilities

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- lead sensitive case management and support applicants through the application process.
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- coordinate complex assessments and write clear reasons for recommended outcomes.
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- guide team practice and promote trauma-informed support for applicants.
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- provide authoritative advice on complex issues to senior leaders.
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- check records, reports and assessment work to support quality and timely outcomes.
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About you

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There are no mandatory qualifications for this role. A qualification in social work, psychology and / or nursing is highly desirable.

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You should also have :

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- experience leading projects that support people affected by trauma or other harm.
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- strong skills in trauma-informed case management and complex support.
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- strong writing and analysis skills to assess complex information clearly.
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- the ability to lead people, manage difficult conversations and improve service quality.
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To learn even more about this role, please read the position description.

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If you have any further questions, feel free to email Karen Holmes at [email protected].

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Aboriginal and / or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

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IMPORTANT INFORMATION : Child safe statement of commitment

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The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.

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We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.

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Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon.

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We aim to foster a culturally secure, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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Principal Assessor and Program Officer Melbourne - CBD, VIC, AU

📌 Principal Assessor And Program Officer (Victoria)
🏢 Department of Justice and Community Safety, Victoria
📍 Victoria