About SEEK Pass

SEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials and documents. We aim to integrate across the HR ecosystem to provide more value, security and convenience for individuals and organisations in employment-related processes.

Our primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. We operate as a distinct cross-functional business unit, with integrations into SEEK’s job marketplaces across Asia-Pacific.

The opportunity

Ready to be the voice behind a product that genuinely makes a difference? We're looking for a passionate and detail-driven Customer Support Officer to join our growing Support team in North Sydney.

In this role, you'll be the first point of contact for our users, helping them navigate our credential passport, resolving issues and ensuring every interaction leaves them feeling heard and supported. All support is delivered via email and ticketing, so strong written communication is key.

This is a fantastic entry point into the tech and identity verification space, with real potential to grow into a permanent role for the right person.





Job details

- Role: Customer Support Officer
- Location: North Sydney
- Pay rate: $37.50/hr + super
- Hours: Monday - Friday, 9am - 5pm (casual, full-time hours)

What you'll bring

- A sharp eye for detail and a commitment to accuracy in everything you do
- Strong computer literacy and the ability to pick up new tools quickly
- Excellent written communication skills — clear, empathetic and professional
- A self-starter attitude with a knack for identifying and resolving customer pain points
- The ability to thrive in a high-volume environment without compromising quality
- Excellent organisational skills and the ability to juggle multiple tasks at once
- A security-first mindset and a genuine can-do attitude
- A natural problem-solver who remains cool under pressure
- Experience with Zendesk is highly regarded
- Written fluency in Thai or Bahasa is a bonus, but definitely not a dealbreaker

Suitable applicants will begin with a two-week trial period, with a view to an ongoing and potentially permanent arrangement for the right candidate. You must have full working rights as this casual role will involve full-time hours (Monday–Friday, 9am–5pm).

📌 Join our Customer Support team! (North Sydney)
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📍 North Sydney